30,691 tickets1-100

Re: I received a faulty product. I want a replacement. I don't want to pay shipping for the mistake incu ...

Suzan Faycurry 路 suzan101@mac.com 路 Gorgias #215305505

closed
Opened
6 Apr 2026, 03:18
Closed
11 Apr 2026, 20:34
Assignee
Jetz - Returns Team
returnsreturns_tier 2trianglai_answeredai_handovervipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-06 03:18:44路 chat/gorgias_chat
    I received a faulty product. I want a replacement. I don't want to pay shipping for the mistake incurred on Triangl's end
  2. AI_AGENT2026-04-06 03:18:55路 chat/api
    Hi Suzan! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-04-06 03:19:59路 chat/helpdesk
    Hi, I鈥檓 Anna! Welcome to Triangl Live Chat!
  4. AGENT2026-04-06 03:20:11路 chat/helpdesk
    I'm sorry to hear you have received a faulty product.
  5. AGENT2026-04-06 03:20:22路 chat/helpdesk
    Would you be able to send at least 2 photos showing the problem areas?
  6. CUSTOMER2026-04-06 03:20:56路 chat/gorgias_chat
    so I own the same set in another color. the bottoms of this one are messed up
  7. CUSTOMER2026-04-06 03:21:14路 chat/gorgias_chat
    the material is oddly long that it doesn't even cover the underpart and hangs weirdly
  8. CUSTOMER2026-04-06 03:21:28路 chat/gorgias_chat
    hard to articulate in a photo
  9. AGENT2026-04-06 03:21:40路 chat/helpdesk
    Thanks for letting us know.
  10. CUSTOMER2026-04-06 03:21:49路 chat/gorgias_chat
    it seems this cut was faulty
  11. AGENT2026-04-06 03:21:53路 chat/helpdesk
    Our Returns Team will need the photos as well. Thank you.
  12. CUSTOMER2026-04-06 03:22:28路 chat/gorgias_chat
    ok. can I add them in this chat?
  13. AGENT2026-04-06 03:22:39路 chat/helpdesk
    Yes, you can.
  14. CUSTOMER2026-04-06 03:23:33路 chat/gorgias_chat
    ok one sec
  15. AGENT2026-04-06 03:24:26路 chat/helpdesk
    Sure.
  16. CUSTOMER2026-04-06 03:28:38路 chat/gorgias_chat
    maybe this specific color has a different cut or measurements than the other terrycloth?
  17. AGENT2026-04-06 03:29:21路 chat/helpdesk
    Thank you!
  18. AGENT2026-04-06 03:29:46路 chat/helpdesk
    Can you also provide the order number, please?
  19. CUSTOMER2026-04-06 03:30:30路 chat/gorgias_chat
    2300835NA
  20. AGENT2026-04-06 03:31:27路 chat/helpdesk
    Thank you!
  21. AGENT2026-04-06 03:33:22路 chat/helpdesk
    Thank you for waiting!
  22. CUSTOMER2026-04-06 03:33:43路 chat/gorgias_chat
    no problem
  23. AGENT2026-04-06 03:33:52路 chat/helpdesk
    I will forward your concern to our Returns Team for further checking, and please expect their email within 24 hours.
  24. CUSTOMER2026-04-06 03:34:37路 chat/gorgias_chat
    ok. is it possible to cc yikeyfay@gmail.com? This is my daughter's email. It was a gift for her bday
  25. AGENT2026-04-06 03:35:15路 chat/helpdesk
    Got it.
  26. CUSTOMER2026-04-06 03:42:06路 chat/gorgias_chat
    thanks
  27. AGENT2026-04-06 03:49:26路 chat/helpdesk
    Feel free to let us know if you need anything else. Thanks and have a great day! x
  28. AGENT2026-04-06 03:51:28路 chat/helpdeskINTERNAL
    Hi, RT! For your assistance, please. Thank you! x 2300835NA so I own the same set in another color. the bottoms of this one are messed up the material is oddly long that it doesn't even cover the underpart and hangs weirdly hard to articulate in a photo. Is it possible to cc yikeyfay@gmail.com? This is my daughter's email. It was a gift for her bday *Please see photos above
  29. AGENT2026-04-07 05:58:33路 chat/helpdesk
    Hi Suzan, For us to investigate, can you please send us a photo of the following: - product label on the plastic packaging, where the size and the bikini name is written. - bottoms laid completely flat, with a tape measure showing (Please see the reference photo attached below for guidance.) - The front rise - The back rise - The waist - Leg Opening Looking forward to your next email. Kindest, Joanna
  30. AGENT2026-04-07 05:58:59路 chat/helpdeskINTERNAL
    2300835NA linked
  31. AGENT2026-04-11 20:18:11路 chat/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/216191811
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