5,141 tickets1-100

Re: I want to cancel some items

Mariana Figueroa · mariana.figueroabg@gmail.com · Gorgias #217662162

closed
Opened
21 Apr 2026, 02:58
Closed
21 Apr 2026, 12:54
Assignee
Trish - Orders
or_cancellationorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-21 02:58:56· email/email
    Hi, sorry can I cancel the halter blue bikini I ordered please?
  2. AGENT2026-04-21 08:59:42· email/helpdesk
    Dear Mariana, Thank you for your recent purchase. I understand you wish to remove the SOFI - RIYA Blue Geometric Halter Bikni Set from your Order #2318808NA. I have also submitted a request for the item cost to be refunded to you. This request will be reviewed by our Finance Department and should be completed within 5–7 business days. Once processed, the funds should appear in your account within an additional 3–7 business days, depending on your card provider. You’ll also receive a Refund Notification email once the refund has been processed. Please note that processing times may vary depending on your credit card company. Please review your final order details below: MAIA - CHERRY ZEBRA SPLASH Crop Bikini Set 1 x Top / S / Normal 1 x Bottom / S / Cheeky MAIA - MATO Red Terry Towelling Scoop Bikini Set 1 x Top / S / Normal 1 x Bottom / S / Cheeky A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna x
  3. CUSTOMER2026-04-21 11:34:30· email/email
    Actually it's fine it can stay. Sorry
  4. AGENT2026-04-21 12:54:57· email/helpdesk
    Dear Mariana, No worries at all, and thanks so much for letting us know! We’ll go ahead and keep the SOFI - RIYA Blue Geometric Halter Bikini Set in your order as requested. I’ll also coordinate with our team to cancel the refund request that was previously submitted. Everything will now proceed as originally ordered. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
Replies are sent through Open Doors, so they stay on the customer record.