Re: New customer message on April 14, 2026 at 8:23 am

Dear Erin, Thank you for reaching out to us. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on March 25, 2026, and your request was sent on April 14, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you (of the same price as your original order). Please let us know which item (style name, top and bottom sizes, and bottom shape if applicable) you’d like in exchange, and we’ll be happy to guide you through the next steps. You can also review our Returns Policy here for more details: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Please note: Since this is a one-time exception only, the exchange items will no longer be valid for another exchange or refund requests in the future. We hope this helps, and we appreciate your understanding. Let us know how you’d like to proceed, and we’ll take care of the rest! Kindest regards, Gelou

Pending Approval: OTE 2296146NA | Clarify EX Items

Dear Erin, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2296146NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Reena

Hi Erin, Thank you for getting back to us. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - VOTTO S/M CHEEKY (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - MATO M/M CHEEKY (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2296146NAEX Please note: as this is a one-time exception, you will not be able to exchange or refund the new bikini. ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

OTE 2296146NA / 2296146NAEX NVINMATTOPM 93 / NVINMATBOTM 54

OTE 2296146NA / 2296146NAEX EX PROCESSED 5/15/26 NEW ORDER #2335674NA - NOT ELIGIBLE FOR ANOTHER EX/RF 5/13/2026 #2296146NA N/A ERIN SOWANICK VINVOTTOPS 1 USPS9500111430226126661279 332097 5/14/2026 5/13/2026 #2296146NA N/A ERIN SOWANICK VINVOTABOTM 1 USPS9500111430226126661279 332098 5/14/2026