Re: Issue with new bikini

Hi Charlotte, Thank you for getting back to us and sending the photos! To help our team better assess the situation, would you mind sending us a few additional photos of the bikini laid flat on a surface? There’s absolutely no need to wear the bikini — clear images of both the top and bottoms from different angles should help us get a better understanding of the fabric condition. Thank you again for your patience and cooperation. Kindest, Nikka

2200033NA Initial contact: 11/2/2026 / RT: https://triangl.gorgias.com/app/ticket/189658396

Dear Charlotte, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding our request for additional photos of your bikini and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Nikka

Dear Charlotte, Thank you for emailing us, happy to check on your concern. Can you please share the following details: Was the item machine washed? How was the item dried and stored? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? Was the item washed using hot or cold water? From there, we will assess if we can accommodate your request. Kindest, Joanna

Hi Charlotte, Thank you so much for your response. We truly apologize for the trouble you've had with your bikini, especially after taking such great care of it. We understand how disappointing it must be to encounter this issue, particularly when you've been so cautious with its care. Our returns policy normally covers 14 days from the order's delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to give you a one-time exception to replace your damaged item as the last thing we would like to have is an unhappy customer! However, we want to kindly inform you that the replacement item will not be eligible for future exchanges or refunds, as it’s being provided specifically to resolve the problem with the original product. Unfortunately, MAIA - DISE style is no longer available. You may choose an alternative style within the AU$165 price range on our website. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. Looking forward to your next email. Kindest, Joanna

2200033NA Initial contact: 11/2/2026 / RT: https://triangl.gorgias.com/app/ticket/189658396 OTE NON CX FA (FABRIC: LINING) orig item: AU$145/ lowest bikini price in AUS now is AU$165" Let's proceed with processing (no ug) - (SH)

Hi Charlotte, Thank you for getting back to us. I have filed a request to have your new items: SOFI - COOKIE Halter Bikini Set: M / L / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2200033NAEX If you need anything else, don’t hesitate to reach out—we’re always happy to help! Kindest, Lynn

NON CX FA EX FOR 2200033NA / 2200033NAEX NEW ORDER: 2334067NA May 13, 2026 = OTE - NOT ELIGIBLE FOR EX/RF