You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Sophie
Lastname:
Sajen
Email:
18sosajen@gmail.com
Phone:
6194541790
Ordernumber:
2307563NA
Body:
Hi, I'm reaching out about an issue with my recent order.
I placed it ahead of a trip and made sure to order in time based
on the estimated delivery window provided, which said it would
arrive before I left. Instead of being delivered to my home
address, the package was sent to a FedEx pickup location without
my request or approval. Because I was already out of town, I
wasn't able to pick it up, and it was then returned to sender
exactly one week later.
If the package had been delivered to my home as expected, this
wouldn't have been an issue. I'm pretty frustrated that the
delivery method was changed without notice, especially since I
planned the order timing carefully.
At this point, I'd appreciate either having the order reshipped
directly to my home address, or a full refund for the order.
Please let me know how you can resolve this. I'm happy to provide
any additional details like order number, dates, or tracking info
if needed.
Thank you,
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AGENT2026-04-23 06:49:11· email/helpdesk
Hi Sophie,
Thank you for reaching out to us.
We did send an email to you on the 21st of April about your delivery. As you can see by clicking on the tracking site, FedEx did try to deliver twice but they determined that the address is incorrect: https://www.fedex.com/fedextrack/?trknbr=519782137766&trkqual=2461139000~519782137766~FX. Because of this, the delivery crew
We can reprocess your order but we will need to verify the address to avoid the same issue. It looks like the original one needed a unit number. Please fill out your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
EMAIL:
If you choose to get a refund instead, we will issue one for the item cost less a USD20 admin fee.
We await your reply!
Kindest,
Valerie
CUSTOMER2026-04-29 20:54:15· email/email
Hi i would like my order delivered please. Note that the apartment is the
letter I (eye), NOT the number 1
NAME: Sophie Sajen
STREET ADDRESS (NAME & NUMBER): 1024 Turquoise St #I
CITY: San Diego
STATE: CA
COUNTRY: USA
ZIP: 92109
PHONE: 6194541790
EMAIL: 18sosajen@gmail.com
AGENT2026-04-30 00:33:07· email/helpdesk
Dear Sophie,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2324421NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery as soon as the link becomes available.
If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.