30,691 tickets1-100

Re: Order #2299631NA

Georgia Resch · sweaver21@yahoo.com · Gorgias #215375830

closed
Opened
6 Apr 2026, 15:21
Closed
10 Apr 2026, 03:34
Assignee
Joanna - Returns Team
returnsreturns_follow-upreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-06 15:21:35· email/email
    Hello, I had just ordered this suit for my daughter. She wore it for the first time last weekend at the beach and pool and the color has changed. Please see photo attached. I would appriciate if there was anything you could do to help us. She worked hard to save the money for this suit.
  2. CUSTOMER2026-04-06 15:25:47· email/email
    My daughter just informed me that the top is not from your company. The bottoms are. So no worries on the top but maybe we can figure something out for the bottoms. Thanks.
  3. AGENT2026-04-07 12:23:10· email/helpdesk
    Dear Georgia, Thank you so much for reaching out and for sharing the photo with us — we’re really sorry to hear this happened, especially knowing how much your daughter looked forward to wearing her swimsuit. We completely understand how disappointing this must feel. While our pieces are designed to be worn in both pool and beach environments, changes in color can sometimes occur due to exposure to elements such as chlorine, salt water, sunscreen, or prolonged sun exposure. That said, we’d absolutely like to take a closer look into this for you. Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? How did you dry the bikinis? Was the item used in a hot tub? What is your usual bikini care routine after use? From there, we will assess if we can accommodate your request. Kindest, Crystel
  4. AGENT2026-04-07 12:23:15· email/helpdeskINTERNAL
    T2-CLARIF 2299631NA
  5. CUSTOMER2026-04-08 14:14:28· email/email
    The item was not washed. Hung it up to dry after use. The item was used in the pool and beach/salt water. She wore the item twice. Let me know. Thank you for your consideration.
  6. AGENT2026-04-08 23:14:22· email/helpdesk
    Hi Georgia, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we’d love to send out a replacement! Kindly confirm if you would like us to ship the new VINCA - JOLY - Bottom / S / Cheeky to the same shipping address. We look forward to your response! Kindest, Nikka
  7. AGENT2026-04-08 23:14:52· email/helpdeskINTERNAL
    NON-CX FA EX: 2299631NA Issue: Color > Fade / https://prnt.sc/AMU1NnvI0RIr NVINJOLABOTS 102
  8. CUSTOMER2026-04-09 14:10:14· email/email
    Yes, please send to the same shipping address. 1024 7th Ave N. Naples, FL 34102. We appreciate your help with this.
  9. AGENT2026-04-10 03:34:01· email/helpdesk
    Dear Georgia, Thank you for getting back to us. I have filed a request to have your new VINCA - JOLY - Bottom / S / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2299631NAEX Kindest, Joanna
  10. AGENT2026-04-10 03:34:06· email/helpdeskINTERNAL
    NON CX FA EX 2299631NA / 2299631NAEX PROCESSED: Apr -10- 2026 NEW Order: 2312228NA
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