31,919 tickets1-100

Re: Order #2298923NA

Erin Strain · estraindesign@outlook.com · Gorgias #215038452

closed
Opened
3 Apr 2026, 13:07
Closed
14 Apr 2026, 08:32
Assignee
Ja - Returns Team
Order
2307150
returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-03 13:07:02· email/helpdesk
    Dear Erin, Thank you for getting in touch, we have received your Exchange Request #2C38D32884333. We are eager to assist but unfortunately, the MAIA - MENDE Pink Scoop Bikini Set - Top / L is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-13 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2298923NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kiara
  2. AGENT2026-04-03 13:07:22· email/helpdeskINTERNAL
    PENDING APPROVAL / #2298923NA 2C38D32884333 / AOOS MAIMEN2TOPL 23
  3. CUSTOMER2026-04-03 15:45:18· email/email
    I actually did go ahead and reorder the set again yesterday because I was worried an exchange could not be processed in time. Here is the new order number: 2307150NA
  4. AGENT2026-04-05 06:57:50· email/helpdesk
    Hi Erin, Thank you for getting back to us and sharing your new Order #2307150NA. Your return for Order #2298923NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - MENDE Pink Scoop Bikini Set: M / L NORMAL (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2C38D32884333 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl
  5. AGENT2026-04-05 06:58:27· email/helpdeskINTERNAL
    RF & REP: 2298923NA / 2C38D32884333
  6. CUSTOMER2026-04-13 21:49:33· email/email
    Can you tell me where to find/complete the dispatch note?
  7. AGENT2026-04-14 08:32:09· email/helpdesk
    Hi Erin, Thank you for emailing TRIANGL, happy to assist! The dispatch note was included with the bikini you purchased. In case you didn't receive it, I've attached a copy to this email just below the Triangl logo. Please ensure to retain a copy of your return postage receipt once you've shipped out your items. Should you require further assistance, don't hesitate to reach out. Stay safe and have a wonderful day! Kindest, Ja
  8. AGENT2026-04-29 12:07:12· email/helpdeskINTERNAL
    FP 2307150NA / 2307150NARF SD 20 Apr 2026 ADD 27 Apr 2026 WH 28 Apr 2026 4/27/2026 #2307150NA 2307150NARF ERIN STRAIN MAIMEN2TOPSPP 1 USPS9505510401126110003242 328073 4/28/2026 4/27/2026 #2307150NA 2307150NARF ERIN STRAIN MAIMEN2ABOTL 1 USPS9505510401126110003242 328074 4/28/2026
  9. AGENT2026-04-29 12:08:31· email/helpdeskINTERNAL
    pls disregard my internal note thanks - DA
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