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Re: Order #2301314NA, Ok, Hi, My order #2301314NA wasn’t delivered and shipped back to you. When do I ge ...

Mandana Barahimi · mb2003@hotmail.com · Gorgias #216878520

closed
Opened
16 Apr 2026, 02:33
Closed
16 Apr 2026, 02:40
Assignee
Unassigned
ordtrianglai_answeredai_handoverai_next_genchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-16 02:33:09· chat/gorgias_chat
    Order #2301314NA
  2. AI_AGENT2026-04-16 02:33:22· chat/api
    Hi there! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You should hear back in about 1 minute.
  3. CUSTOMER2026-04-16 02:33:37· chat/gorgias_chat
    Ok
  4. AGENT2026-04-16 02:33:53· chat/helpdesk
    Hi!
  5. CUSTOMER2026-04-16 02:33:58· chat/gorgias_chat
    Hi
  6. AGENT2026-04-16 02:34:03· chat/helpdesk
    You're now connected to a live agent. My name is Jenina, how can I help?
  7. CUSTOMER2026-04-16 02:35:16· chat/gorgias_chat
    My order #2301314NA wasn’t delivered and shipped back to you. When do I get a refund.. also I’m asking a refund for shipping cost since it was a delivery issue
  8. AGENT2026-04-16 02:36:34· chat/helpdesk
    Sorry to know about your package being returned to us, Mandana.
  9. AGENT2026-04-16 02:36:47· chat/helpdesk
    Let me escalate this to our Orders Team for further assistance.
  10. AGENT2026-04-16 02:36:54· chat/helpdesk
    May I know the best email to contact you?
  11. CUSTOMER2026-04-16 02:37:09· chat/gorgias_chat
    Mb2003@hotmail.com
  12. AGENT2026-04-16 02:37:55· chat/helpdesk
    Thanks!
  13. AGENT2026-04-16 02:38:07· chat/helpdesk
    It seems that you've already reached out to us via email.
  14. CUSTOMER2026-04-16 02:38:23· chat/gorgias_chat
    I did a min ago
  15. AGENT2026-04-16 02:38:27· chat/helpdesk
    Since we have received a similar concern, I'll just escalate it to our team.
  16. AGENT2026-04-16 02:38:41· chat/helpdesk
    Please wait up to 24 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
  17. CUSTOMER2026-04-16 02:38:52· chat/gorgias_chat
    Ok
  18. AGENT2026-04-16 02:39:20· chat/helpdesk
    Apart from this, can I help you with anything else?
  19. CUSTOMER2026-04-16 02:39:29· chat/gorgias_chat
    No thank you
  20. AGENT2026-04-16 02:39:58· chat/helpdesk
    Alright! If you need help with anything, please chat with us again anytime! Have a good one! x
  21. AGENT2026-04-16 02:40:27· chat/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/216878509
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