31,243 tickets1-100

Re: Order #2301895NA

ana c espadas · cristinaespadas@hotmail.com · Gorgias #217187247

closed
Opened
17 Apr 2026, 15:58
Closed
28 Apr 2026, 09:05
Assignee
Elaine - Returns Team
returnsreturns_clarificationreturns_processedtrianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-17 15:58:07· email/helpdesk
    Dear Ana, We have received your Refund Request for Order Number #2301895NA Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will be returning the full set for a refund? Kindest, Pearl
  2. AGENT2026-04-17 15:58:44· email/helpdeskINTERNAL
    Pending Approval / #2301895NA CBF9022894452 / clarify RF items
  3. AGENT2026-04-21 11:10:35· email/helpdesk
    Hi Ana, We are reaching out regarding your Refund/Exchange request for order #2301895NA We've received notification from our warehouse that your item/s have arrived. However, we are still confirming your final request. Can you please let us know if you wish to exchange or refund the returned full set? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Lynn
  4. AGENT2026-04-21 11:11:06· email/helpdeskINTERNAL
    RF #2301895NA CBF9022894452 - BOT ONLY EX #2301895NA BBBA0D2883626 - TOP EX #2301895NA CBF9022894452 CRISTINA ESPADAS POPTUTTOPS 1 DHLJJD014600012604635734 325893 4/20/2026 #2301895NA CBF9022894452 CRISTINA ESPADAS STATUTBBOTM 1 DHLJJD014600012604635734 325894 4/20/2026
  5. CUSTOMER2026-04-28 04:22:45· email/email
    Hi, I confirm that I want the refund Thanks in advance Cristina espadas Enviado desde mi iPhone El 21 abr 2026, a la(s) 5:10 a.m., Returns Team escribió:  Hi Ana, We are reaching out regarding your Refund/Exchange request for order #2301895NA We've received notification from our warehouse that your item/s have arrived. However, we are still confirming your final request. Can you please let us know if you wish to exchange or refund the returned full set? Once we receive your reply, we will double check this and process your request as soon as possible.
  6. AGENT2026-04-28 09:05:46· email/helpdesk
    Dear Ana, Thank you for your response. We appreciate your confirmation. We're pleased to inform you that your refund for the full set is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Elaine xx
  7. AGENT2026-04-28 09:06:09· email/helpdeskINTERNAL
    FP 2301895NA / BBBA0D2883626 ARCHIVED Request #CBF9022894452
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