30,691 tickets1-100

Re: Order #2311886NA

Lydia Stuart 路 lydia@stuarts.co.uk 路 Gorgias #218696220

closed
Opened
28 Apr 2026, 02:25
Closed
7 May 2026, 05:48
Assignee
Jetz - Returns Team
Order
2311886
returnsreturns_clarificationreturns_fp on-holdreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-28 02:25:52路 email/helpdesk
    Dear Lydia, We are reaching out regarding your Refund request for order #2311886NA We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Nikka
  2. AGENT2026-04-28 02:26:44路 email/helpdeskINTERNAL
    2311886NA / 89C09A2899665 CLARIFICATION / Mix and match 4/25/2026 2311886NA 89C09A2899665 Lydia Stuart PALLUS2TOPXXS 1 02128E5F013B3427 No Visible Damage 620 4/27/2026 4/25/2026 2311886NA 89C09A2899665 Lydia Stuart SIDLUS2ABOTXS 1 02128E5F013B3427 No Visible Damage 621 4/27/2026
  3. AGENT2026-04-28 02:28:00路 email/helpdeskINTERNAL
    **Correction: CLARIFICATION / Missing SKUs: DETTSLUS2ABOTXS & VINLUS2TOPXS
  4. AGENT2026-05-05 06:05:04路 email/helpdesk
    Dear Lydia, I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding your return and wanted to kindly remind you that we鈥檙e awaiting your response to proceed further. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we鈥檒l be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Ja
  5. CUSTOMER2026-05-05 06:41:55路 email/email
    Dear Ja, Apologies for the delay! I'm so sorry I missed placing one of the bikinis in the package. I'm sending it separately today so you will receive it this week.
  6. AGENT2026-05-05 09:53:24路 email/helpdesk
    Dear Lydia, Thank you for your response. Once you've posted the remaining items, kindly send us a copy of the postage receipt and we will process your request as soon as we can. In the meantime, if you have other concerns, please don't hesitate to let us know and we're here to help. Wishing you a wonderful day! Kindest, Elaine xx
  7. CUSTOMER2026-05-06 14:41:57路 email/email
    Hi Elaine, Please see postage receipt attached. If you need anything else, please let me know! 馃檪
  8. AGENT2026-05-07 05:48:01路 email/helpdesk
    Hi Lydia, Thank you for sending that through! We will process your refund request as soon as we have received all your items back in the warehouse. Feel free to email us back should you have other concerns. Kindest, Jetz
  9. AGENT2026-05-07 05:48:25路 email/helpdeskINTERNAL
    ON HOLD / SD 5/5/2026 RF 2311886NA / 89C09A2899665; DETTSLUS2ABOTXS & VINLUS2TOPXS TN H04FUA0029026234 Status: In Transit
  10. AGENT2026-05-12 04:12:14路 email/helpdeskINTERNAL
    5/8/2026 N/A 89CO9A2899665 Lydia Stuart VINLUS2TOPXS 1 H04FU0029026234 No Visible Damage 743 5/11/2026 5/8/2026 N/A 89CO9A2899665 Lydia Stuart DETTSLUS2ABOTXS 1 H04FU0029026234 No Visible Damage 744 5/11/2026
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