Hi,
My refund showed in my account yesterday but it's not there today. How
should I proceed?
AGENT2026-04-15 21:41:15· email/helpdesk
Hi Emery,
Thank you for reaching out, and I completely understand your concern—it can be worrying to receive a refund confirmation without seeing the funds reflected in your account just yet.
I can confirm that your refund was successfully processed on April 14, 2026, under Refund ID: 22510388.
Refunded payments are always credited back to the original payment method used at checkout. While the refund has already been issued on our end, please allow up to 10 business days for the amount to be fully processed and reflected in your account. In some cases, depending on your bank or payment provider, it may take a little longer.
Thank you so much for your patience and understanding.
Kindest,
Joan xx
AGENT2026-04-15 21:41:24· email/helpdeskINTERNAL
#2281385NA / E3D6AD2875563 PROCESSED 4/14/26
Replies are sent through Open Doors, so they stay on the customer record.