CUSTOMER2026-04-01 23:51:49· chat/gorgias_chat
hey! recently made a shop to miami; am staying until monday. wanted to know how long it will take
AI_AGENT2026-04-01 23:52:04· chat/api
Hi Valeria! Thanks for reaching out to TRIANGL Support. We’re happy to help.
All orders ship from our warehouse in Hong Kong. Typically, there's a 1–2 business day processing time, followed by 3–5 business days for delivery via FedEx or DHL Express. Please note, customs delays can sometimes happen depending on the destination. Unfortunately, we can't guarantee delivery by a specific date, like Monday.
If you'd like a detailed review of the delivery timing for your specific order, I can connect you with a Customer Care agent who can assist further.
CUSTOMER2026-04-01 23:52:49· chat/gorgias_chat
yea can you connect me
AI_AGENT2026-04-01 23:52:59· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The usual waiting time for a response is around 1 minute.
AGENT2026-04-01 23:53:13· chat/helpdesk
Hi there! I'm Kelly, and I'll be assisting you with your inquiry.
CUSTOMER2026-04-01 23:53:18· chat/gorgias_chat
hi!
CUSTOMER2026-04-01 23:53:56· chat/gorgias_chat
i made a shop, but am staying here until Monday so i needed to know if it will arrive before
AGENT2026-04-01 23:54:36· chat/helpdesk
Thanks for choosing Triangl.
It may take 7 working days (Monday- Friday) or less to arrive after placing the order, if without any occasional customs or courier delays.
CUSTOMER2026-04-01 23:55:23· chat/gorgias_chat
can i cancel the order ?
AGENT2026-04-01 23:55:28· chat/helpdesk
A tracking number will be sent to you via email after we process your order, to provide the estimated date and time of delivery.
AGENT2026-04-01 23:55:49· chat/helpdesk
Let me check, can I get the order number, please.
CUSTOMER2026-04-01 23:55:57· chat/gorgias_chat
2306460NA
AGENT2026-04-01 23:56:14· chat/helpdesk
Thanks. Checking.
AGENT2026-04-01 23:56:48· chat/helpdesk
Can I get the full name and email address associated on the order, please.
CUSTOMER2026-04-01 23:57:05· chat/gorgias_chat
valeria cannella
CUSTOMER2026-04-01 23:57:13· chat/gorgias_chat
valeriacannella9@gmail.com
AGENT2026-04-01 23:58:20· chat/helpdesk
Thank you so much.
I have escalated your concern to the Orders Team to request for cancellation.
Kindly give them 24 hours to confirm the cancellation request.
Be sure to check your spam and junk mail too.
CUSTOMER2026-04-01 23:58:35· chat/gorgias_chat
ok thank you
AGENT2026-04-01 23:58:45· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-04-01 23:58:51· chat/helpdesk
You're most welcome.
CUSTOMER2026-04-01 23:58:54· chat/gorgias_chat
no!
AGENT2026-04-01 23:59:04· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-04-01 23:59:23· chat/helpdeskINTERNAL
Hello, cancel order, please
- 2306460NA
CUSTOMER2026-04-02 02:02:48· email/email
Hello!
i need to cancel my order because i won't be able to receive it, am staying until monday i don't think it with arrive before.
thank you
i will wait for your answer.
AGENT2026-04-02 04:44:56· email/helpdesk
Dear Valeria,
Thank you for your recent purchase.
We understand you wish to cancel your Order #2306460NA.
The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund.
You should see the funds back in your account within 3–7 business days, depending on your card provider.
You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company.
If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist.
For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently.
Kindest,
Bernadette x