Dear Triangl Customer Service Team,
I hope you're doing well. I'm reaching out regarding a bikini I purchased from Triangl Unfortunately, one part of the swimsuit ripped during normal wear.
I was surprised and disappointed, as the swimsuit wasn't subjected to any unusual strain—it simply tore while I was wearing it. Given your brand's reputation for quality, I didn't expect this to happen so soon.
I would really appreciate it if you could review this situation and consider sending a replacement. I'm happy to provide photos of the damage, proof of purchase, or any additional information you may need.
Thank you for your time and assistance. I look forward to your response.
AGENT2026-04-21 00:16:12· email/helpdesk
Dear Olivia,
Thank you for reaching out to us, and I’m so sorry to hear about your experience with your bikini. We understand how disappointing this must be.
May we please require you to send us a separate email using the email address used upon purchasing the order.
Hope to hear from you soon.
Kindest,
Joan xx
AGENT2026-04-28 02:19:48· email/helpdesk
Dear Olivia,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your reported ripped swimsuit and wanted to kindly remind you that we’re awaiting your response to proceed further.
May we please require you to send us a separate email using the email address used upon purchasing the order. Please include the following in the email subject line:
In relation to ticket 217391214.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
Replies are sent through Open Doors, so they stay on the customer record.