AGENT2026-08-08 10:56:25· email/helpdesk
Dear Miriam,
Thank you for your recent purchase!
Unfortunately, we have received many orders for the MICA - ROQUE Neoprene Crop Bikini Top in S, and ROQUE Neoprene Bikini S Tie-Side Cheeky Bottom, and have since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined.
We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Please let us know.
We await your reply!
CUSTOMER2026-08-08 13:15:46· email/email
No, I would like to cancel and get refund please.
There are a couple of models which are out of stock in S that I would like best than that one.
When are you receiving more stock?
Thank you
AGENT2026-08-08 15:10:42· email/helpdesk
Dear Miriam,
Thank you for getting back to us.
We completely understand that you’d prefer to cancel your Order #2401410NA rather than wait for the MICA - ROQUE style to be restocked.
The request has been passed to our shipper, and once approved, we’ll proceed with the cancellation and issue a full refund. You should see the funds back in your account within 3–7 business days, depending on your card provider.
You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company.
Regarding the other styles you’re interested in, we’re sorry, but we don’t currently have confirmed replenishment dates for the out-of-stock styles in size S either.
We’re sorry that your preferred style was unavailable, and we appreciate your understanding.
If you have any other questions or concerns about your order, please reach out to us anytime, and we’ll be happy to assist.
For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently.
Kindest,
Trish