2,272 tickets1-100

Re: Hi! Can I please have a status update on my return?, Thank you!, Return Authorization (RA) Number: # ...

madelyne vinson · madelynevinson@yahoo.com · Gorgias #233693278

closed
Opened
3 Aug 2026, 20:22
Closed
3 Aug 2026, 21:15
Assignee
Joan C. - Returns Team
retreturnsreturns_follow-upreturns_processedtrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-03 20:22:54· chat/gorgias_chat
    Hi! Can I please have a status update on my return?
  2. AI_AGENT2026-08-03 20:23:05· chat/api
    Hi, welcome to TRIANGL! I can help with that, but first please log in so we can check your return status.
  3. AI_AGENT2026-08-03 20:23:42· chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-08-03 20:23:56· chat/api
    I know you’re looking for an update on your return. Once a return reaches our warehouse, processing usually takes 1 to 2 business days, and exchange delivery usually takes 3 to 5 business days depending on location. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You’re welcome to leave a contact email for follow-up if you’d like. Expected wait time is 1 minute.
  5. AGENT2026-08-03 20:24:26· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  6. CUSTOMER2026-08-03 20:24:38· chat/gorgias_chat
    Thank you!
  7. CUSTOMER2026-08-03 20:24:43· chat/gorgias_chat
    Return Authorization (RA) Number: #00705D2964096
  8. AGENT2026-08-03 20:24:50· chat/helpdesk
    I'm sorry to hear that you haven't received an update for your returned items. I will forward this to our Returns Team for a follow up. May I ask for the following information, please? Order number: Email address: RA number: Courier used: Tracking number: Proof of postage (postage receipt):
  9. CUSTOMER2026-08-03 20:25:23· chat/gorgias_chat
    I am just reaching out for an update on my return!
  10. CUSTOMER2026-08-03 20:25:40· chat/gorgias_chat
    Order #: 2386612NA
  11. CUSTOMER2026-08-03 20:26:00· chat/gorgias_chat
    Email address: madelynevinson@yahoo.com
  12. CUSTOMER2026-08-03 20:26:22· chat/gorgias_chat
    RA: 00705D2964096
  13. AGENT2026-08-03 20:26:34· chat/helpdesk
    Thanks. Can I know the courier you used to return the item/s, the tracking number, and proof of postage (postage receipt), please?
  14. CUSTOMER2026-08-03 20:26:44· chat/gorgias_chat
    I used UPS!
  15. CUSTOMER2026-08-03 20:26:59· chat/gorgias_chat
    I will go look for the receipt! One moment!
  16. AGENT2026-08-03 20:27:16· chat/helpdesk
    Sure.
  17. AGENT2026-08-03 20:29:08· chat/helpdesk
    I'm sorry, I just want to check up on you. Still online?
  18. CUSTOMER2026-08-03 20:29:26· chat/gorgias_chat
    Yes!
  19. CUSTOMER2026-08-03 20:29:33· chat/gorgias_chat
    The photos are sending.
  20. AGENT2026-08-03 20:30:11· chat/helpdesk
    Thanks, Madelyne. I’ve marked this as urgent and forwarded your concern to our Returns Team for follow-up. You should receive an update from them later today.
  21. CUSTOMER2026-08-03 20:30:30· chat/gorgias_chat
    Perfect! Thank you for your help!
  22. AGENT2026-08-03 20:30:40· chat/helpdesk
    You are very much welcome!:) Would there be anything else that I can help you with for today?
  23. AGENT2026-08-03 20:32:09· chat/helpdesk
    Are you still there?
  24. AGENT2026-08-03 20:34:02· chat/helpdesk
    It looks like you’re all set! If you have any other questions, feel free to pop back into the chat. We’ll be more than happy to help. Thank you so much, and have a wonderful day! xx
  25. AGENT2026-08-03 20:34:12· chat/helpdeskINTERNAL
    Hi Returns, For ff up cx - Hi! Can I please have a status update on my return? Thank you! Return Authorization (RA) Number: #00705D2964096 I am just reaching out for an update on my return! Order #: 2386612NA Email address: madelynevinson@yahoo.com RA: 00705D2964096 I used UPS! https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/0259607c-4bd4-4e70-968d-48f019231fc0-IMG_8060-165a61e0-ebe1-4b87-8595-a89e5fecca6d.jpeg https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/ebbb3020-edc2-4313-847a-22dd13cc9d0c-IMG_8061-bed4c0e3-2c7c-42d4-b467-3bc1e304bf79.jpeg Thanks.
  26. AGENT2026-08-03 21:15:18· email/helpdesk
    Dear Madelyne, We apologize for any inconvenience caused by the delay in processing your refund. We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Joan
  27. AGENT2026-08-03 21:15:22· email/helpdeskINTERNAL
    FP #2386612NA / 00705D2964096 WH: 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON VINPIN4TOPS 1 UPS1ZB367X80391973132 351741 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON MALJAD2TOPS 1 UPS1ZB367X80391973132 351742 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON STAPIN4ABOTS 1 UPS1ZB367X80391973132 351743 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON MALMULTOPS 1 UPS1ZB367X80391973132 351744 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON STAMULABOTS 1 UPS1ZB367X80391973132 351745 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON STAJAD2BBOTS 1 UPS1ZB367X80391973132 351746 8/3/2026
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