Re: DELAYED ORDER

Dear Lucy, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I will be assisting you. I'm so sorry to hear that you still haven't received your order, especially after waiting for more than a month. I understand how disappointing and frustrating this must be. Upon checking your shipment, it appears that the maximum number of allowable delivery attempts was reached. As a result, no further redelivery could be arranged, and the parcel has unfortunately been returned to us. Under our standard policy, once a returned parcel is received back at our warehouse, we process a refund for the item value, less a USD 20 administration fee. However, we'd really love the opportunity to turn this experience around for you. We'd be more than happy to reprocess your order at no additional cost. Unfortunately, the VINCA - ADAO Pink Textured Triangle Bikini Bottom XS / Standard / Normal) has since run out of stock and has no confirmed replenishment date yet. We do have the following alternatives available if you'd like to switch: XS / Standard / Cheeky XS / Tie-side / Cheekiest XS / Gathered / Cheekiest If neither of these options suits your preference and you need your bikini urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Would you also like us to ship it to the same address, or would you prefer an alternative address where someone will be available to receive and sign for the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. Please note that we are only able to reprocess a returned order once. If the reprocessed shipment is also returned to us, or if you choose not to proceed with the reprocessing, we will issue a refund for the item value, less a USD 20 administration fee. Please also note that the original shipping fee is non-refundable. We look forward to hearing how you'd like to proceed. Kindest, Trish

#2377045NA | 532056607210 Return tracking number 874432853922 Delivered, Friday, 17/07/2026 at 10:50 Reprocessing offered but OOS: VINADATOPS <-- ETA AUG 05 STAADAABOTXS <-- No ETA yet Bot Style + Coverage change suggested Once cx finalizes her replacement pick, pls create MO Thanks! x

Dear Lucy, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2401518NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Additionally, we’ll let the courier know you’ve authorized delivery without a signature. Please keep in mind that once a parcel is authorized to be left unattended, neither TRIANGL nor FedEx can be held responsible for any loss or theft. Also, please note that this request still requires approval from the local FedEx team based on their safety guidelines and protocols. We appreciate your understanding. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x