Re: Order #2391792NA

Dear Zola, Thank you for getting in touch, we have received your Exchange Request #F320162970975. We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-31 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2391792NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kiara

PENDING APPROVAL / #2391792NA F320162970975 / AOOS

Hi Zola, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. As much as we would love to assist, our Refund & Exchange Policy requires all returned items to be in their original condition, with the returns tag and hygiene seal still attached. Items must also be unworn, unwashed, and unaltered in any way. Unfortunately, we’re unable to accept returns that do not meet these requirements. We truly appreciate your understanding, as these guidelines help us maintain the hygiene and quality standards of our products. You may read more on our Returns Policy (Refunds & Exchanges) here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We're sorry we are not able to accommodate you in this instance but if we can help with anything else, please let us know. Kindest, Jetz

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