Belinda Terry · brt7799@gmail.com · Gorgias #233577051
closed
Opened
3 Aug 2026, 08:23
Closed
5 Aug 2026, 03:18
Assignee
Nikka - Returns Team
Order
2398866
returnsreturns_approvedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-08-03 08:23:22· email/email
You received a new message from your online store's contact form.
Country Code:
AU
Reason For Contacting:
start-return-or-exchange
Firstname:
Belinda
Lastname:
Terry
Email:
brt7799@gmail.com
Phone:
+610408599897
Ordernumber:
2398866NA
Body:
Hi there! I can't seem to return part of my order. I'm
looking to return a pair of shorts and hoping for some
assistance. I am heading overseas so just wanted to ensure I
could return them in time. Thanks so much for your help!
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AGENT2026-08-05 03:18:14· email/helpdesk
Dear Belinda,
Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations.
Your return has been accepted yesterday. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
BOBBI - LUSAIL White Terry Towelling Short : S
(Send the shorts and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 5037CE2971042
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (For Australia & New Zealand customers):
Australia
TRIANGL RETURNS
c/o ICAL International Customs and Logistics
21–23 Jets Court, Melbourne Airport, VIC 3045
Australia
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Kyla