Re: !!! Leila Manii Return Request —Re: A shipment from order #2386652NA has been delivered

Dear Leila, Thank you for getting in touch — we’re sorry to hear your order didn’t meet your expectations. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on July 15, 2026, and your request was sent on July 30, 2026, which is outside of this timeframe. However, we’d love to assist you and are happy to make an exception in this case. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - BANC XS Top & S / Tie-side / Cheekiest Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: FE817E2969497 Please be advised that Triangl does not provide return labels. The shipping cost incurred for returning item/s to Triangl is not covered or reimbursed by us. We suggest using regular post (while avoiding express shipping) as opposed to commercial couriers like FedEx or DHL as they can be costly. You may go to your local post office and have it shipped as a regular post as this will significantly lower the cost. Shipping cost differs from one location to another. It would be best to check with your local post office. https://triangl.com/pages/returns-and-exchanges-faqs ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2386652NA / FE817E2969497 (15 days)

Order 2386652NA - dispatch note request