Re: ORDER #2389243NA

Dear Denise, We have received your Refund Request for Order Number #2389243NA. Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will be returning the VINCA - PADDLE POP OMBRE full set for a refund? We have noted the refund requests on the following items: VINCA - SUN SPRINKLE Polka Dot set VINCA - POMEGRANATE Pink set FREDY - MULBERRY Textured Short VINCA - SANGRIA CROCHET STRIPE set RICHI - SANGRIA CROCHET STRIPE Short We look forward to your next email. Kindest, Denise xx

pending approval 2389243NA 13D50A2967443 clarify rf req

Hi Denise, Thank you for getting back to us. Regarding order #2393552NA, we tracked your parcel and it shows delivered. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. For your other order #2389243NA, upon checking, your return request for this order has not been approved yet. We do not recommend sending items back without letting us know as this would possibly result to lost parcel. Also we need to have a record of all returns with an assigned RA NUMBER. As a one-time courtesy, we'll gladly assist you still. We are willing to make an exception and process an exchange for you for this order. Please let us know your top choices/styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We look forward to hearing back from you! Kindest, Reena

FP 2393552NA / RA2568732967444 ADD 8/01/26 (no wt) SA APPROVED TO PROCEED RT https://triangl.gorgias.com/app/ticket/232806541 _______ 2389243NA / 13D50A2967443 SD 7/31/26 / TN 9434630109355284254607 -unauth ret / Offered OTE Ex

Hi Returns, Refund ff up cx - Status of refund Order #2389243NA Thank you. I’m checking on the status of a refund for Order #2389243NA I have returned everything I kept one skirt that was not part of a set Order #2389243NA Denisewalkerrealty@gmail.com Just to keep you in the loop here are screen shots. I’m looking for the RA 2568732967444 https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/a0b22ebb-9a4f-4e8e-b75f-2217fd2e6eba-IMG_4304-3f5f1516-73e1-4c30-b075-9c0686b8d274.png https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/9bf30ecf-b39d-4513-a3b8-5f2be9cfac64-IMG_4303-e56136c2-d042-42ad-9651-f2860be9e758.png https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/c5c2634f-bf56-4927-8cfe-7868ae8f6a12-IMG_4305-73759445-213e-429d-bc5d-00863e407d8a.png From LC - https://triangl.gorgias.com/app/ticket/233850142 Thanks.

Dear Denise, Thank you for your patience, and I'm so sorry for our delayed response. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. After reviewing everything carefully, it looks like there was some confusion with the RA Numbers for your two orders. The first return we received was associated with RA 13D50A2967443, however, at that stage we had only approved the return request under RA 2568732967444, which included only the two skirts. As a result, the other items that were returned had not yet been authorized under the correct RA. That said, we completely understand how this mix-up happened, especially with two separate orders and return requests. We also recognize the extra time and effort you've gone through to return everything and provide the requested documentation. As a one-time exception, we're happy to proceed with processing the refund for both orders. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Nikka

OTE RF: 2389243NA / 13D50A2967443 SD: 7/28/2026 / ADD: 8/1/2026 TN: 9434630109355219352514 (no weight) Unauthorized return because cx mixed up the RA Numbers (Approval sent was only for 2568732967444) Total unauthorised return > 4 Sets, 2 Shorts (Not yet in WH) 2393552NA / 2568732967444 Approved: 7/28/2026 SD: 7/31/2026 / ADD: 8/3/2026 TN: 9434630109355284254607 > SM Approved FP + OTE RF 8/3/2026 #2389243NA N/A DENISE WALKER TIEPAD2CBOTS 1 USPS4209457823079434630109355284254607 ALSO MENTIONES ORDER #2393552NA 352411 8/4/2026 8/3/2026 #2389243NA N/A DENISE WALKER TONPAD2BOTS 1 USPS4209457823079434630109355284254607 352412 8/4/2026

RT https://triangl.gorgias.com/app/ticket/233905600