Re: RETURN #2388278NA

Hi Hannah, Thank you for reaching out! We truly appreciate hearing from you and value your feedback. We're sorry to hear that both the ELLI - HUBE and ELLI - BONN items were too small, and we also apologize for the trouble you experienced with our online returns portal. No need to worry—we're happy to assist you with your return via email instead. We’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Geelah

Hi Hannah, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ELLI - HUBE Green Terry Towelling Short S ELLI - BONN Terry Towelling Short S (Send the shorts in their original plastic packaging.) Return Authorization (RA) Number: 2388278NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS 15 mallow road Minster on sea Sheerness Kent ME12 3GU ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2388278NA / 2388278NARF

Hi Hannah, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Pearl

2388278NA / 2388278NARF / FP TN: MZ531367014GB SD: 7/30/2026 ADD: 7/31/2026

7/31/2026 2388278NA 2388278NARF Hannah Hall ELLHUBBOTS 1 MZ531367014GB No Visible Damage 2374 8/3/2026 7/31/2026 2388278NA 2388278NARF Hannah Hall ELLBON2BOTS 1 MZ531367014GB No Visible Damage 2375 8/3/2026