Address change- urgent

Dear Julie, Thank you for reaching out to us. We apologize that the tracking information was not sent by the system automatically as expected. We understand how important it is to have the correct delivery details, especially for an exchange order. Please find your tracking details below. Order Number: #2379755NA Tracking Number: 532056626925 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=532056626925 The tracking for Order #2379755NA shows your parcel as delivered on Monday, 7/06/2026 at 10:47 am and signed for by Signature not required. Since the parcel appears to have been sent to your previous address (99 West 4th St), we also recommend visiting that address, if possible, to check whether the package was received there or if someone at the location accepted it on your behalf. We also kindly suggest checking with your old housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html. You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=532056626925&trkqual=2461224000~532056626925~FX&manageDelivery=disputeDelivery. If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Katrina x