CUSTOMER2026-07-11 19:24:18· chat/gorgias_chat
Hi there😊, I have been having trouble with checking out, when I try pressing pay now it doesn’t work, I have tried moving form safari to chrome, reloading the page, changing the pay option, checked everything was filled out and I have asked my mother to try paying on her card but nothing has worked. I think it might be a website problem? Only because I have tried everything else. I spoke with another one of your colleagues on the live chat earlier but the chat ended. She did say she would let the orders team assistants know and they would email me however I told her I would try to buy the swimsuit with my mother and come back if it didn’t work but the chat had ended. My email is: avahector5@gmail.com
AI_AGENT2026-07-11 19:24:30· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
I’m escalating because you’ve already tried multiple troubleshooting steps and the payment still won’t go through.
Also, if you’d like, you can leave your email address here so the team can reach you, and the expected waiting time for a response in chat is 1 min.
AGENT2026-07-11 19:25:13· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
AGENT2026-07-11 19:25:59· chat/helpdesk
Welcome back
AGENT2026-07-11 19:26:11· chat/helpdesk
Your concern has been forwarded to the Orders Team .
AGENT2026-07-11 19:26:26· chat/helpdesk
Kindly give them 24 hours to get back to you for further assistance.
CUSTOMER2026-07-11 19:26:37· chat/gorgias_chat
Thank you so much I appreciate all your help! 😊
AGENT2026-07-11 19:26:49· chat/helpdeskINTERNAL
Please refer to https://triangl.gorgias.com/app/ticket/230276642
AGENT2026-07-11 19:26:57· chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-07-11 19:27:15· chat/gorgias_chat
No that’s everything, have a nice evening
AGENT2026-07-11 19:28:02· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.