30,691 tickets1-100

Conversation with Customer #534675803

Unknown 路 Gorgias #230282915

closed
Opened
11 Jul 2026, 19:24
Closed
11 Jul 2026, 19:28
Assignee
Unassigned
customer careordtrianglai_answeredai_handoverai_next_genai_processingsender-anonymouschannel-chat

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  1. CUSTOMER2026-07-11 19:24:18路 chat/gorgias_chat
    Hi there馃槉, I have been having trouble with checking out, when I try pressing pay now it doesn鈥檛 work, I have tried moving form safari to chrome, reloading the page, changing the pay option, checked everything was filled out and I have asked my mother to try paying on her card but nothing has worked. I think it might be a website problem? Only because I have tried everything else. I spoke with another one of your colleagues on the live chat earlier but the chat ended. She did say she would let the orders team assistants know and they would email me however I told her I would try to buy the swimsuit with my mother and come back if it didn鈥檛 work but the chat had ended. My email is: avahector5@gmail.com
  2. AI_AGENT2026-07-11 19:24:30路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. I鈥檓 escalating because you鈥檝e already tried multiple troubleshooting steps and the payment still won鈥檛 go through. Also, if you鈥檇 like, you can leave your email address here so the team can reach you, and the expected waiting time for a response in chat is 1 min.
  3. AGENT2026-07-11 19:25:13路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  4. AGENT2026-07-11 19:25:59路 chat/helpdesk
    Welcome back
  5. AGENT2026-07-11 19:26:11路 chat/helpdesk
    Your concern has been forwarded to the Orders Team .
  6. AGENT2026-07-11 19:26:26路 chat/helpdesk
    Kindly give them 24 hours to get back to you for further assistance.
  7. CUSTOMER2026-07-11 19:26:37路 chat/gorgias_chat
    Thank you so much I appreciate all your help! 馃槉
  8. AGENT2026-07-11 19:26:49路 chat/helpdeskINTERNAL
    Please refer to https://triangl.gorgias.com/app/ticket/230276642
  9. AGENT2026-07-11 19:26:57路 chat/helpdesk
    You're most welcome. Anything else that I can hep you with?
  10. CUSTOMER2026-07-11 19:27:15路 chat/gorgias_chat
    No that鈥檚 everything, have a nice evening
  11. AGENT2026-07-11 19:28:02路 chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
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