CUSTOMER2026-07-08 14:18:10· chat/gorgias_chat
Hi, is an agent available please
AI_AGENT2026-07-08 14:18:21· chat/api
Hi, welcome to TRIANGL! Thanks for your message. Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min.
CUSTOMER2026-07-08 14:19:24· chat/gorgias_chat
Hello! Good morning ☀️ I hope you’re well. I am hoping for an update on my exchange because it feels like it is dragging out a long time. Thank you so much ❤️
AGENT2026-07-08 14:20:54· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-07-08 14:21:08· chat/helpdesk
I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, request ID number (if requested through the website) and your email address, please?
CUSTOMER2026-07-08 14:21:09· chat/gorgias_chat
Thank you Janis!!
CUSTOMER2026-07-08 14:21:53· chat/gorgias_chat
2373668NA Is the order number
AGENT2026-07-08 14:22:52· chat/helpdesk
How about your email address?
CUSTOMER2026-07-08 14:23:04· chat/gorgias_chat
Joliesando@proton.me
AGENT2026-07-08 14:23:31· chat/helpdesk
Thanks for the details, Jo.
I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
CUSTOMER2026-07-08 14:24:07· chat/gorgias_chat
Thank you. I’m worried all my replacement options will sell out lol since my original set I purchased already did and that was the one I actually wanted
AGENT2026-07-08 14:24:43· chat/helpdesk
I understand your concern and rest assured that this has been noted as urgent. Please wait for their email within today.
CUSTOMER2026-07-08 14:24:53· chat/gorgias_chat
Thank you so much!
AGENT2026-07-08 14:25:34· chat/helpdesk
You are most welcome!:) Is there anything else I can further help you with?
AGENT2026-07-08 14:29:08· chat/helpdesk
Are you still there?
AGENT2026-07-08 14:31:00· chat/helpdesk
It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
AGENT2026-07-08 14:31:11· chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/228750344
CUSTOMER2026-07-08 15:30:06· chat/gorgias_chat
Thank you!! X