CUSTOMER2026-07-07 11:07:13· chat/gorgias_chat
The latch of my top broke
CUSTOMER2026-07-07 11:07:24· chat/gorgias_chat
Agent
AI_AGENT2026-07-07 11:07:25· chat/api
Hi, welcome to TRIANGL! Sorry to hear that your top latch broke. Please send your order number and a short description of the issue, and a live agent will be with you shortly.
AI_AGENT2026-07-07 11:07:34· chat/api
Hi, welcome to TRIANGL! Thanks for your message, I’m sorry that your top latch broke. I’m going to connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. You can leave your email address as well so the team can reach you. Expected waiting time for a response in chat is 1 min.
CUSTOMER2026-07-07 11:07:49· chat/gorgias_chat
2357501NA
CUSTOMER2026-07-07 11:08:32· chat/gorgias_chat
I filled out a form about this last week and reached out through social media but nothing happened
CUSTOMER2026-07-07 11:08:53· chat/gorgias_chat
I feel like the skinny stick that holds the latch isn’t sturdy enough
CUSTOMER2026-07-07 11:09:01· chat/gorgias_chat
Seems like this will happen again
CUSTOMER2026-07-07 11:09:34· chat/gorgias_chat
For a pricy bathing suit I don’t think the latch was designed well
CUSTOMER2026-07-07 11:10:12· chat/gorgias_chat
I did not use the product but I did remove the hygiene sticky. Latch broke before I could even use it in the water
CUSTOMER2026-07-07 11:10:30· chat/gorgias_chat
I wouldn’t mind a store credit for a different style bathing suit to be honest
AGENT2026-07-07 11:13:41· chat/helpdesk
Hi Juliebeth x
CUSTOMER2026-07-07 11:13:45· chat/gorgias_chat
Hi
AGENT2026-07-07 11:13:48· chat/helpdesk
You're now connected with a live agent.
CUSTOMER2026-07-07 11:13:58· chat/gorgias_chat
Ok
AGENT2026-07-07 11:14:01· chat/helpdesk
I'm Michelle, and I'm so sorry to hear about your top.
CUSTOMER2026-07-07 11:14:24· chat/gorgias_chat
Me too :(
AGENT2026-07-07 11:14:44· chat/helpdesk
Could I kindly request you to send photos of the top showing the broken part?
CUSTOMER2026-07-07 11:14:56· chat/gorgias_chat
Yes
AGENT2026-07-07 11:15:34· chat/helpdesk
Lovely! Kindly send them in jpg file.
CUSTOMER2026-07-07 11:16:11· chat/gorgias_chat
The stick was so skinny I even lost it
AGENT2026-07-07 11:16:58· chat/helpdesk
Got it. Thank you for sending that through. I've also found your email on this, and I'll be escalating it to our Returns for their assessment.
CUSTOMER2026-07-07 11:17:19· chat/gorgias_chat
I found it
AGENT2026-07-07 11:17:33· chat/helpdesk
They'll reply to your email to further help you on this, within the next few hours.
CUSTOMER2026-07-07 11:17:57· chat/gorgias_chat
Is there any outcomes you can list on how they handle this?
AGENT2026-07-07 11:18:50· chat/helpdesk
First, they have to review it and then they'll advice on you the next step. Rest assured that you'll be updated on the progress and process too.
CUSTOMER2026-07-07 11:19:01· chat/gorgias_chat
Okay thank you
AGENT2026-07-07 11:19:32· chat/helpdesk
Thanks much, Juliebeth for bringing this to our attention.
AGENT2026-07-07 11:19:43· chat/helpdesk
In the meantime, would there be anything else I can be of help?
CUSTOMER2026-07-07 11:19:46· chat/gorgias_chat
Of course thank you I’ll be waiting for the email
CUSTOMER2026-07-07 11:19:48· chat/gorgias_chat
That is all
AGENT2026-07-07 11:20:46· chat/helpdesk
Thank you for your time and patience. Feel free to chat with us here anytime you'd need assistance. Wishing you a lovely Tuesday xx
CUSTOMER2026-07-07 11:21:12· chat/gorgias_chat
:)
AGENT2026-07-07 11:21:17· email/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/228962123