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CUSTOMER2026-07-02 08:52:51· chat/gorgias_chat
I submitted a return, just wanna know why didn’t I receive an email with the next steps
AI_AGENT2026-07-02 08:53:09· chat/api
Hi, welcome to TRIANGL!
To help us check why you didn’t receive the return email with the next steps, please verify your order number and the email address you used at checkout using the verification button. Once we have that, we can review the status and assist you further.
AI_AGENT2026-07-02 09:04:03· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-07-02 09:04:32· chat/api
Hi May,
The Returns Team is currently reviewing your return request for order #2379873NA manually. You should receive an email with the next steps soon.
If you have any urgency or have been waiting more than a few days, please let me know, and I will escalate this for you.
CUSTOMER2026-07-02 09:05:01· chat/gorgias_chat
No I don’t want to return this order
CUSTOMER2026-07-02 09:05:11· chat/gorgias_chat
I want the previous order to return
AI_AGENT2026-07-02 09:05:13· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response here is about 1 minute.
AI_AGENT2026-07-02 09:05:28· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is about 1 minute.
AGENT2026-07-02 09:05:55· chat/helpdesk
Hi!
CUSTOMER2026-07-02 09:05:59· chat/gorgias_chat
Hello
AGENT2026-07-02 09:06:10· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
AGENT2026-07-02 09:06:18· chat/helpdesk
May I know when you submitted your request, May?
CUSTOMER2026-07-02 09:06:36· chat/gorgias_chat
I submitted a return for my previous order with the number 2373529NA
CUSTOMER2026-07-02 09:06:58· chat/gorgias_chat
just waiting for an email with the next steps of how to return the package
CUSTOMER2026-07-02 09:07:18· chat/gorgias_chat
just making sure, I’ve placed a new order yesterday I’m not talking about the new one
AGENT2026-07-02 09:07:18· chat/helpdesk
I understand.
AGENT2026-07-02 09:07:23· chat/helpdesk
When did you submit your request, please?
CUSTOMER2026-07-02 09:07:53· chat/gorgias_chat
let’s say 18-20 hours ago
AGENT2026-07-02 09:08:01· chat/helpdesk
Noted that.
AGENT2026-07-02 09:08:21· chat/helpdesk
Please wait 24-48 hours for our Returns Team to get back to you via email.
AGENT2026-07-02 09:08:37· chat/helpdesk
Be sure to check your Spam/Junk folder as well, so you don't miss their update.
CUSTOMER2026-07-02 09:08:55· chat/gorgias_chat
The new order with number 2379873NA has shipped today right ?
AGENT2026-07-02 09:09:18· chat/helpdesk
Upon checking, yes.
CUSTOMER2026-07-02 09:10:02· chat/gorgias_chat
perhaps do you know the estimated arrival date?
AGENT2026-07-02 09:12:01· chat/helpdesk
The estimated arrival date will be available on the courier's website. Upon checking, the estimated delivery date is
July 6, 2026 (By End of Day).
AGENT2026-07-02 09:14:48· chat/helpdesk
Checking in to see if you're still there?
CUSTOMER2026-07-02 09:15:11· chat/gorgias_chat
Ok and about the order which I’ve submitted the return you can see the ticket or it’s still not showing on you system
AGENT2026-07-02 09:16:03· chat/helpdesk
Your return request has been received.
CUSTOMER2026-07-02 09:16:33· chat/gorgias_chat
Alright and the email with the next steps will be received by next day at most
AGENT2026-07-02 09:17:54· chat/helpdesk
Our Returns Team is currently experiencing a high volume of requests, but we assure you that you'll get assisted.
AGENT2026-07-02 09:19:34· chat/helpdesk
Just checking if you're still there?
CUSTOMER2026-07-02 09:19:49· chat/gorgias_chat
Alright that’s ok for now thanks in advance
AGENT2026-07-02 09:20:04· chat/helpdesk
You're welcome!️ Is there anything else I might be able to help you with today?
CUSTOMER2026-07-02 09:21:37· chat/gorgias_chat
Just making sure that the text the bot written to me is not true. I’ve submitted the return for the previous order and the new order from yesterday has been shipped ?
AGENT2026-07-02 09:21:56· chat/helpdesk
Yes, that is correct.
CUSTOMER2026-07-02 09:22:09· chat/gorgias_chat
thank you very much
CUSTOMER2026-07-02 09:22:19· chat/gorgias_chat
That is for now
AGENT2026-07-02 09:22:20· chat/helpdesk
No probs.
CUSTOMER2026-07-02 09:22:36· chat/gorgias_chat
thats It for now
AGENT2026-07-02 09:22:37· chat/helpdesk
Alright! If you need help with anything, please chat with us again anytime! Have a good one! x
CUSTOMER2026-07-02 09:22:38· chat/gorgias_chat
goodbye
CUSTOMER2026-07-02 19:08:38· chat/gorgias_chat
Hi there is a real agent available?
CUSTOMER2026-07-02 19:09:07· chat/gorgias_chat
?
CUSTOMER2026-07-02 19:09:30· chat/gorgias_chat
There is a real agent available?
AGENT2026-07-02 19:09:58· chat/helpdesk
How are you doing? This is Kelly, what can I do for you today?
CUSTOMER2026-07-02 19:11:02· chat/gorgias_chat
Hello Kelly
CUSTOMER2026-07-02 19:11:30· chat/gorgias_chat
so I just got my return request approved and I god the email with the steps of how to return the package
AGENT2026-07-02 19:11:58· chat/helpdesk
Hi, May :)
CUSTOMER2026-07-02 19:12:38· chat/gorgias_chat
In the email it was written that you recommend not to ship the package with express shipping but on the other hand you’re expecting to get the package by 14 days
CUSTOMER2026-07-02 19:12:56· chat/gorgias_chat
I’m not sure that regular shipping will be in this time ? What is the problem with express shipping ?
AGENT2026-07-02 19:13:48· chat/helpdesk
Items must be received at our Return Address within 14 days of receiving your RA number/approval.
CUSTOMER2026-07-02 19:14:05· chat/gorgias_chat
That’s I’ve understood
CUSTOMER2026-07-02 19:14:13· chat/gorgias_chat
you didnt answer my question
AGENT2026-07-02 19:14:15· chat/helpdesk
Once you ship the items, please provide a snapshot of your return postage receipt, showing the tracking number and courier used, so we can track the shipment and process your request promptly.
CUSTOMER2026-07-02 19:14:57· chat/gorgias_chat
can you be more precise with answering my question please
CUSTOMER2026-07-02 19:17:51· chat/gorgias_chat
Are you still here ?
AGENT2026-07-02 19:20:09· chat/helpdesk
So sorry for the late response, I'm chatting with other customers at the same time.
CUSTOMER2026-07-02 19:20:37· chat/gorgias_chat
It’s ok just relate to my question above please
AGENT2026-07-02 19:21:43· chat/helpdesk
No worries, you can use regular shipping and please email us a copy of your proof of postage once your return has been shipped. This will help us monitor the shipment and process your request promptly.
CUSTOMER2026-07-02 19:24:53· chat/gorgias_chat
So the refund will be accepted even if the 14 days will passed ?
CUSTOMER2026-07-02 19:25:06· chat/gorgias_chat
Since regular shipping can take up to 3 weeks I think
CUSTOMER2026-07-02 19:25:42· chat/gorgias_chat
I can ship it with express shipping and I think it will be faster ? Why you avoiding express shipping ?
AGENT2026-07-02 19:25:42· chat/helpdesk
Yes, since you already provided the proof that the return item has been ship.
CUSTOMER2026-07-02 19:26:23· chat/gorgias_chat
I can ship it with express shipping and I think it will be faster ? Why you avoiding express shipping ?
AGENT2026-07-02 19:26:27· chat/helpdesk
If you wish to use express shipping that would be great.
AGENT2026-07-02 19:27:10· chat/helpdesk
Not totally avoiding but some customer prefer to use regular shipping because of the cost.
CUSTOMER2026-07-02 19:27:44· chat/gorgias_chat
So I’ll go to the post office tomorrow. If it will be available I’ll ship it with express shipping. But if not I’ll ship it with regular shipping and send you the tracking number and in case it will arrive after more than 14 days you will still approve my refund right ?
AGENT2026-07-02 19:29:04· chat/helpdesk
That is correct.
AGENT2026-07-02 19:29:52· chat/helpdesk
As long as you provided a screenshot of your receipt showing the tracking number and courier you are good.
AGENT2026-07-02 19:30:19· chat/helpdesk
You can send it via email to returns@triangl.com
Or simply reply on the Returns Team email.
CUSTOMER2026-07-02 19:35:34· chat/gorgias_chat
Sure thanks for clarifying it
AGENT2026-07-02 19:35:55· chat/helpdesk
It's been a pleasure assisting you.
Do you have any other concerns that I can help you with?
CUSTOMER2026-07-02 19:37:11· chat/gorgias_chat
Just being sure of that email if my order arrived to Israel the address to return is in Hong Kong since Israel is in Middle East right ?
AGENT2026-07-02 19:38:20· chat/helpdesk
Correct
AGENT2026-07-02 19:41:46· chat/helpdesk
Do you have any other concerns that I can help you with?
AGENT2026-07-02 19:44:33· chat/helpdesk
It’s been a while since your last response. I will have to close our chat. If you need any further help, we’re at your service. Have a good day!
CUSTOMER2026-07-02 20:02:05· chat/gorgias_chat
Hi are you still here ?
AGENT2026-07-02 20:03:15· chat/helpdesk
Welcome back. Happy to hear from you. Again, this is Kelly.
CUSTOMER2026-07-02 20:06:16· chat/gorgias_chat
Hi Kelly again
CUSTOMER2026-07-02 20:06:39· chat/gorgias_chat
Ok so the address in Hong Kong is by the picture I’ll add here
CUSTOMER2026-07-02 20:07:28· chat/gorgias_chat
Just to make sure the ChatGPT helped me break down the adress so it will be easy for the agent in the post office to understand I’ll be happy if you correct me if I’m wrong
CUSTOMER2026-07-02 20:07:49· chat/gorgias_chat
Recipient / Name: TRIANGl RETURNS
Company / C/O: WeTIAM Global Solutions Limited
Floor: 2/F
Block: Block B
Building: Yee Lim Industrial Centre
Street + number: 2–28 Kwai Lok Street
District / City: Kwai Chung
Region / State: New Territories / N.T.
Country: Hong Kong
AGENT2026-07-02 20:08:03· chat/helpdesk
That is correct.
CUSTOMER2026-07-02 20:08:14· chat/gorgias_chat
Look at the break down
CUSTOMER2026-07-02 20:08:39· chat/gorgias_chat
weTIAM global solutions limited is the name of the company ?
AGENT2026-07-02 20:09:45· chat/helpdesk
Yes, it's C/O means care of
AGENT2026-07-02 20:14:56· chat/helpdesk
Dropping in to check if you are still connected?
CUSTOMER2026-07-02 20:17:44· chat/gorgias_chat
So the break is right
CUSTOMER2026-07-02 20:17:50· chat/gorgias_chat
please can you look throug