CUSTOMER2026-07-08 16:17:56· chat/gorgias_chat
I returned an order and it has been delivered but I haven’t gotten my money back yet how do I know when it will come back
AI_AGENT2026-07-08 16:18:07· chat/api
Hi, welcome to TRIANGL! Thanks for reaching out, and I’m sorry this is taking longer than expected.
For returns that show as delivered, processing usually takes 1–2 business days after the return is received at the warehouse. Since you’re still waiting for your refund, I’m going to connect you with one of our team members who can check the status internally and give you an update.
Please hold on for a moment while I transfer the chat, a live agent will be with you shortly. You can also leave your email address here so the team can contact you. Expected waiting time for a response in chat is 1 min.
AGENT2026-07-08 16:19:27· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-07-08 16:19:36· chat/gorgias_chat
Hi thank you
AGENT2026-07-08 16:19:54· chat/helpdesk
We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request.
Can I get your order number, please?
CUSTOMER2026-07-08 16:20:51· chat/gorgias_chat
RA) Number: #B92AC22929643
Thanks my RA number
AGENT2026-07-08 16:21:14· chat/helpdesk
Noted, thanks.
One moment.
CUSTOMER2026-07-08 16:21:54· chat/gorgias_chat
2346010NA
That is my initial order number too
AGENT2026-07-08 16:23:52· chat/helpdesk
I appreciate the patience.
Please provide a snapshot of your return postage receipt, showing the tracking number and courier used
AGENT2026-07-08 16:25:24· chat/helpdesk
Thank you so much.
I submitted a follow up request to the Returns Team.
Allow them to get back to you via email within 24 hours for the update.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-07-08 16:25:41· chat/gorgias_chat
Thank you so much for your help
AGENT2026-07-08 16:26:10· chat/helpdesk
Sorry, kindly give them 24 to 48 hours to get back to you via email.
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-07-08 16:26:28· chat/gorgias_chat
No that is all thank you very much
AGENT2026-07-08 16:26:39· email/helpdeskINTERNAL
Hello, for your follow up. Thnaks
- POP provided
- 2346010NA / B92AC22929643
AGENT2026-07-08 16:26:43· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-07-10 00:43:13· email/helpdesk
Dear Poppy,
Thank you for your message and for your follow-up.
We appreciate you sending us your proof of return. We're pleased to inform you that we've received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Denise xx
AGENT2026-07-10 00:43:41· email/helpdeskINTERNAL
FP 2346010NA B92AC22929643
7/5/2026 2346010NA B92AC22929643 Poppy Murdoch BOBLUS2BOTM 1 0216D41702780035 No Visible Damage 1757 7/6/2026
7/5/2026 2346010NA B92AC22929643 Poppy Murdoch VINMACTOPXL 1 0216D41702780035 No Visible Damage 1758 7/6/2026
7/5/2026 2346010NA B92AC22929643 Poppy Murdoch TIEMACCBOTM 1 0216D41702780035 No Visible Damage 1759 7/6/2026