Conversation with Stephanie Sherwood

Hi, welcome to TRIANGL! Thanks for your message. Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. This looks like a website issue where the add-to-cart option is missing or not working, so a team member will need to take a closer look right away. In the meantime, please leave your email address if you’d like us to reach you, and you should hear back in about 1 min in this chat.

Hi there! I’m Janis, and I’ll be helping you from here.

I’m really sorry to hear that you’re having trouble adding items to your cart. May I please have the following details so we can look into this for you? - Style name - Top and bottom sizes - Bottom style and coverage

Can I also know the top size?

Noted. Let me check this. Please hold on.

Thanks for waiting. Upon checking, the sizes you’re looking for are available and should be able to be added to your cart. If you’re having trouble, could you please try clearing your browser’s cache or using a different browser? If you’re currently on mobile, you may also want to try accessing the site from a laptop or desktop. Please let us know if you’re still unable to add the item to your cart, and we’ll be happy to escalate this to our Orders Team for further assistance.

I’ll forward this to our Orders Team for further assistance. May I please have your email address?

Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within 24 hours. Please remember to check your spam folder, as our emails may sometimes appear there.

You are very much welcome!:) Would there be anything else that I can help you with for today?

Are you still there?

Rest assured that this has been escalated. Please wait for their email to further assist you. Alright. Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx

Hi Orders, Can't add to cart cx - why cant I add asuit to the cart hi, I cant add a suit to the cart. tutu fruiti neoprene xxs cheekiest xxs I cant add anything honestly. there is no option to add to cart im looking at another suit and I cant add it ok, im going to try from a different browser that did not work nor is clearing my cache. ive never had this problem before stefnyi@gmail.com I even created an account to see if maybe that would help but no Thanks.

Dear Stephanie, Thank you for choosing Triangl! We're sorry to hear you're having problems placing your order. Let's get this resolved for you. Before we start, please make sure you're on your computer. Some functions of our website may not work properly on mobile devices. To start, please clear your browser's cache and delete your cookies. Once this is done, please follow the steps below: (1) Go to http://www.triangl.com/ and choose your region. (2) Choose the item(s) you would like to purchase and ADD TO CART. (3) Select CHECKOUT then continue to the next step. (4) Enter your email, billing/shipping address and select Continue to proceed to the next step. NOTE: Please make sure that the billing and shipping address have the same country and matches the address registered on your credit/debit card or PayPal account. We can always have this updated after the order is created. (5) It should show you the total amount of the item(s) being purchased plus the shipping fee without any errors. (6) Click 'Ship To Me Now' (7) It should direct you to a PayPal page where you can choose to pay via credit/debit card or via PayPal. (8) If you choose to pay via a PayPal, make sure that your account is not limited. You may contact PayPal for support if you are not sure. We hope the steps above work. If not, please do not hesitate to reply to this email so we can assist you further. Kindest, Katrina x