New customer message on July 16, 2026 at 3:53 am

Hi Rachel, You have been referred to us by our Customer Care Department, and we're happy to assist you. Upon checking, we sent you an email on July 10, 2026, under ticket #229688559. If you haven't received it, please check your spam or junk folder, as emails can sometimes be filtered there. No worries—we're happy to provide you with a copy of the email below for your reference: Joanna - Returns Team 07/10/2026 Dear Rachel, Thank you for reaching out, and I'm so sorry to hear about your experience with the Aqua Triangle bathing suit. I completely understand how disappointing it must be to see such significant color fading after only one wear, especially when you've carefully hand washed it and have had positive experiences with other swimsuits from us. We'd be happy to look into this for you. When you have a chance, could you please reply with a few photos of the swimsuit showing the discoloration? We look forward to hearing from you. Kindest, Joanna **end of email** We look forward to your next email. Kindest, Denise xx

2357667NA linked initial contact: 6/30/2026

Dear Rachel, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your experience with the Aqua Triangle bathing suit and wanted to please remind you that we’re awaiting your response to proceed further. We'd be happy to look into this for you. When you have a chance, could you please reply with a few photos of the swimsuit showing the discoloration? Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna