New customer message on July 18, 2026 at 9:56 pm

Dear Madison, Thank you for reaching out to us. We're sorry to hear about what happened to your bikini top, especially as the clasp broke while you were fastening it. We value good quality, and each bikini undergoes intensive quality control before it is dispatched. Our bikinis are made to last a long time, and with proper care and use, the materials are expected to withstand normal wear and tear. However, there are different factors that may contribute to wear over time, including washing, handling, storage, and regular use. We found your Order #1955787NA and noticed that the reported bikini was purchased on July 3, 2024. As much as we would like to assist further, we are unable to proceed because the order is well beyond the eligible timeframe to request a return, exchange, or replacement. Unfortunately, the applicable window has long expired, and we are unable to accommodate your request. We sincerely apologize, but as it has been more than a year since your order was placed, our hands are tied in this matter. You may review our Returns Policy here: https://triangl.com/a/returns As a gesture of goodwill, we'd love to offer you a complimentary shipping code for your next order. You can use the code FS1955787NADA at checkout to receive free shipping. This code will be valid for three months. We truly appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to let us know. Kindest, Denise xx

declined due to dod; sf code provided 1955787NA DOD July 9, 2024