Cade Jackson · kenziembrown@yahoo.com · Gorgias #233123507
closed
Opened
30 Jul 2026, 14:12
Closed
30 Jul 2026, 15:06
Assignee
Jesselle - Orders
or_email addressorderstrianglvipchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-30 14:12:16· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Mackenzie
Lastname:
Jackson
Email:
kenziembrown@yahoo.com
Phone:
3092426404
Ordernumber:
don't know it
Body:
Hi, I placed an order on Monday 7/27 and I never received
an email confirmation but my card got charged so I need to know
the status of my order.
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You can enable spam filtering for contact forms in online store
preferences.
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AGENT2026-07-30 14:27:24· email/helpdeskINTERNAL
Hi Orders Team, request to amend email address and resend order confirmation and shipping notification please. Thank you xx
2397492NA
Correct email: kenziembrown@yahoo.com
LC https://triangl.gorgias.com/app/ticket/233123625
AGENT2026-07-30 15:06:13· email/helpdesk
Dear Cade,
Thank you for your recent purchase.
We’ve updated your email address from kenziebrown@yahoo.com to kenziembrown@yahoo.com and re-sent your Order Confirmation to the updated address.
We're also pleased to inform you that your order #2397492NA has been shipped. Please find your tracking details below:
Order Number: #2397492NA
Tracking Number: 534900691328
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=534900691328
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Jesselle
Replies are sent through Open Doors, so they stay on the customer record.