Re: A shipment from order #2382804NA is on the way

Dear Brianna, Thank you for your recent purchase. We have received an update regarding your shipment. At this time, the shipment is being held because the importer is required to provide a tariff number (HS code) to complete the customs clearance process. As you are the importer/recipient of the shipment, we kindly ask that you contact FedEx directly as soon as possible. Their customs team will be able to advise you on the information they require and guide you through the next steps to help clear your package. I have attached here your commercial invoice. Once the required information has been provided to FedEx, they will be able to continue processing your shipment for delivery. Please contact FedEx at 1.800.463.3339 or https://www.fedex.com/en-us/customer-support.html to respond. You may use your tracking number 532552740117 as a reference. Since FedEx may need to speak directly with the importer/consignee, we'd recommend reaching out to them, as they'll be able to provide the most up-to-date information regarding your shipment and any remaining customs requirements. In the meantime, we'll also follow up with FedEx on our end to check the status of your parcel and help ensure everything is moving along. If we receive any updates, we'll let you know as soon as possible. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. May you have a great day! :) Kindest, Bernadette x

7/13/2026, 10:33 AM FedEx Case# SFC39659364 - Tracking Good morning Bernadette, I am sorry for the delay with this shipment, the clearance team have advised they require the importer to confirm the TARIFF. If you can you please advise the importer to contact the clearance team.

Dear Brianna, This is Bernadette from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. Regarding the tariff (HS) code, you do not need to provide this information to FedEx. We have now submitted the required tariff (HS) code directly to FedEx so they can continue processing your shipment through customs. We understand this should not have been requested from you, and we're sorry for the misunderstanding. We'll continue to monitor your shipment closely and keep you updated on any progress. We completely understand how disappointing this experience has been, and we appreciate your patience while we work to resolve this as quickly as possible. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette x

If no update by July 16, please follow up. #2382804NA | 532552740117 FF email sent Request #SFC39768111 created.

Dear Brianna, I hope this message finds you well. We’ve received confirmation that your order was delivered on Tuesday, 7/14/2026 at 10:47 am and signed for by: E.Jones https://www.fedex.com/fedextrack/?trknbr=532552740117&trkqual=2461231000~532552740117~FX We just wanted to check if you still require any assistance with your order. For now, we will be marking this ticket as solved. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Bernadette x