Re: Conversation with Carol Schlotterbeck

Hi, welcome to TRIANGL! I’m really sorry to hear this, that’s not the experience we want you to have at all. I’m connecting you with our Returns Team now, they’ll take it from here and will ask for any photos or additional details they need. Please hold on for a moment while I transfer the chat. In the meantime, you can leave your email address so they can reach you, and the expected waiting time for a response in chat is 1 min.

Hi there! I’m Janis, and I’ll be helping you from here.

I’m really sorry to hear this happened to your bikini. I’ll escalate this to our Returns Team for review and further assistance. May I please have your order number, email address, and 2 photos for the concerned area?

How about your email address?

Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.

Would there be anything else I can assist you with?

Are you still there?

It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx

Hi Returns, Bikini falling apart cx - My bikini is falling apart after only a few wears. the clasp is broken and the seams are ripping. incredibly over priced for the quality 2313538NA I have owned and worn many suits from triangl for years. the clasps have never broken like this and i’ve always rinsed them with cold water after use. this specific suit has only been work a few times in fresh water so i’m not sure how the clasp could have broken off that easily avastoner0218@gmail.com Photos provided Thanks.

Hi Carol, Thank you for reaching out, and we're so sorry to hear about your experience with your bikini. We completely understand how disappointing this must be, especially as you've been a long-time TRIANGL customer and have had such positive experiences with our swimwear in the past. We appreciate you taking the time to let us know what happened. To help us better understand the issue and assess how we can best assist you, could you please provide a few additional details? Approximately how many times has the bikini been worn? Was the item ever machine washed? How was the bikini dried after use? Did it come into contact with any rough surfaces (such as rocks, concrete, pool edges, or similar)? Was it used during any water activities, such as surfing, jet skiing, or other high-impact activities? Could you briefly describe what you were doing when the clasp snapped off? Once we receive this information, we'll carefully review your case and assess how we can assist you further. We appreciate your cooperation and look forward to hearing from you soon. Kindest, Joanna

#2313538NA linked

Hi Carol, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we’d love to offer a one-time exception and send out a replacement! Please confirm if you would like us to ship the new MAIA - MENDE - Top / S+. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka

OTE NON-CX FA EX: 2313538NA MAIMEN2TOPSP 19

Dear Carol, Thank you for confirming! Please disregard the first order confirmation email you received, as it was processed by mistake. I have filed a request to have your new MAIA - MENDE - Top / S+ shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2313538NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka

OTE NON-CX FA EX: 2313538NA / 2313538NAEX PROCESSED: 7/21/2026 NEW ORDER: 2393769NA - NOT ELIGIBLE FOR EX/RF CANCELLED: 2393756NA

Hi Carol, On behalf of the entire Triangl Team, you are most welcome! It's always our pleasure to assist our lovely customers anytime. If we can be of any additional help, please do not hesitate to reach out to us. Have a great day! Kindest, Geelah xx