Re: Conversation with tamar marks

Hi, welcome to TRIANGL! Please verify your identity using the verification button so I can securely access your order details. Once verified, I will escalate your request to the order modification team. They handle size changes within 8 hours of purchase and will confirm if this can be done for you.

Signed in successfully.

I've escalated your request to the order modification team to review your bra size change for order #2374982NA. A live agent will be with you shortly to advise on the next steps.

Hi, I’m Lery, and I’ll be helping you from here. :)

Sorry, do you want to change the top size on your order to medium?

I just want to check if you're still online?

Alright. May I also ask for the email on this order, please?

Thanks.

For this case, I will send your details and request over to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.

Kindly allow our Returns Team to email you back and give you further instructions.

No worries. :) Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2374982NA | tamarmarks2@gmail.com exchange request "I received my Order, and the top is a bit small. I ordered size 'S' and I need to replace it to 'M'"

Dear Tamar, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the MICA - PIGI Top / M you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2374982NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / 2374982NA / AOOS / MICPIGTOPM 3

Dear Tamar, Thank you for getting back to us and sharing your new Order # 2384563NA. We apologize for the delay in getting back to you, and we apologize for any inconvenience this has caused. We appreciate that you've placed a new order, and your return for Order # 2374982NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - PIGI - top S , bottom : M / Standard / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2374982NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

RF & REP , 2374982NA / 2374982NARF new ORDER# 2384563NA (w/ SF code)

7/30/2026 #2374982NA 2374982NARF Tamer Marks STAPIGCBOTM 1 LX057236675IL polybad had been broken 163169 7/30/2026 7/30/2026 #2374982NA 2374982NARF Tamer Marks MICPIGTOPS 1 LX057236675IL polybad had been broken 163170 7/30/2026 2374982NA / 2374982NARF