CUSTOMER2026-07-07 17:47:20· chat/gorgias_chat
Hi I have a question about how exchanges are handled for US orders
AI_AGENT2026-07-07 17:47:36· chat/api
Hi, welcome to TRIANGL! For US orders, if it’s a size or fit exchange in the same style, you can return just the piece you want to swap, or the full set if you prefer. If it’s a style or colour exchange, the full set needs to be returned. For exchanges, you cover the cost of sending the original item back, and we cover shipping on the replacement item.
To be eligible, items need to be in original condition with the returns tag and hygiene seal attached, and the Returns Card included. The 14-day window is to submit the return request and receive an approved RA number.
If you’d like help with a specific exchange, please log in first.
AI_AGENT2026-07-07 17:48:15· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-07-07 17:48:26· chat/api
Thanks, Shruti. What’s your order number?
CUSTOMER2026-07-07 17:48:43· chat/gorgias_chat
2369351NA
AI_AGENT2026-07-07 17:48:59· chat/api
Thanks, Shruti. I can see order #2369351NA was delivered on June 22.
If you want to exchange for a different size or fit in the same style, you can return just the top or bottom that needs swapping, or the full set if you prefer. If you want to exchange for a different style or colour, the full set needs to be returned.
For exchanges, you cover the cost of sending the original item back, and we cover shipping on the replacement. Items need to be in original condition with the returns tag and hygiene seal attached, and the Returns Card included.
What kind of exchange do you want to make: size or fit, or style or colour?
CUSTOMER2026-07-07 17:49:32· chat/gorgias_chat
I want the vinca top blue in size small. How long should it take to get the replacement?
AI_AGENT2026-07-07 17:49:58· chat/api
Hi, welcome to TRIANGL! Thanks for reaching out, Shruti. For a size exchange within the same style (top swap only), once your return is received and processed, the replacement delivery usually takes 3–5 business days depending on your location.
Please hold on for a moment while I transfer the chat to a team member who can help you with this. Expected waiting time for a response in chat is 1 min. If you’d like, leave your email address so the team can reach you.
AGENT2026-07-07 17:52:59· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-07-07 17:53:27· chat/helpdesk
How can I help you today?
CUSTOMER2026-07-07 17:54:37· chat/gorgias_chat
Hi! I think I’m okay. I submitted an exchange request. I just wanted to confirm how long it would take to get a replacement if I dropped off my exchange today
AGENT2026-07-07 17:56:27· chat/helpdesk
No worries. :) Is there anything else I can help you with?
AGENT2026-07-07 17:58:08· chat/helpdesk
I just want to check if you're still online?
AGENT2026-07-07 18:00:08· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx