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Re: Hi! I was gifted one of your swimsuits, and I absolutely loved it at first. However, after only wear ...

Unknown 路 ariana.gjonbalaj@gmail.com 路 Gorgias #229092690

closed
Opened
3 Jul 2026, 18:11
Closed
3 Jul 2026, 18:23
Assignee
Unassigned
customer carerettrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-03 18:10:52路 chat/gorgias_chat
    Hi! I was gifted one of your swimsuits, and I absolutely loved it at first. However, after only wearing it a few times, the underwire has completely broken. I was really surprised and disappointed since I鈥檝e always heard such great things about the quality of your swimsuits. I was hoping you might be able to help or let me know if there鈥檚 anything that can be done. Thank you!
  2. CUSTOMER2026-07-03 18:11:51路 chat/gorgias_chat
    i already messaged you guys about this and said that you guys would get back to me within 24/48 hours but still haven鈥檛 received anything.
  3. AI_AGENT2026-07-03 18:14:51路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  4. AGENT2026-07-03 18:15:07路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  5. AGENT2026-07-03 18:15:37路 chat/helpdesk
    I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, and your email address, please?
  6. CUSTOMER2026-07-03 18:16:49路 chat/gorgias_chat
    i don鈥檛 have an order number because it was a gift but my email is ariana.gjonbalaj@gmail.com. I have two emails and gave u the other one but itll be easier for me to check on this one. Thank you.
  7. AGENT2026-07-03 18:18:36路 chat/helpdesk
    Thanks for the information and this is noted. I鈥檝e flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
  8. CUSTOMER2026-07-03 18:19:09路 chat/gorgias_chat
    perfect thank you so much for your help, i truly appreciate it
  9. AGENT2026-07-03 18:19:28路 chat/helpdesk
    You are most welcome!:) Is there anything else I can further help you with?
  10. AGENT2026-07-03 18:21:13路 chat/helpdesk
    Are you still there?
  11. AGENT2026-07-03 18:23:02路 chat/helpdesk
    It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
  12. AGENT2026-07-03 18:23:08路 chat/helpdeskINTERNAL
    ESC - https://triangl.gorgias.com/app/ticket/228119164
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