CUSTOMER2026-07-13 21:23:44路 email/email
Still do not have this credit applied to account in spite of items having been returned 6 weeks ago. Please advise.
Begin forwarded message:
AGENT2026-07-15 05:26:51路 email/helpdesk
Hi Patricia,
Thank you for reaching out, and we're truly sorry for the frustration and concern caused by the delay. We completely understand how disappointing it is to be waiting for your credit after returning your items.
Upon checking, we sent a follow-up email in the previous email thread requesting the list of items you returned, as we're still awaiting this information before we can proceed with processing your request.
For your convenience, our previous message was:
Once we receive the list of the returned items, we'll be able to continue reviewing your return and assist you as quickly as possible.
We appreciate your patience and look forward to your reply.
Kindest,
Geelah
AGENT2026-07-15 05:27:01路 email/helpdeskINTERNAL
#2333689NA AAB9032927631 / clarify WH items
RT https://triangl.gorgias.com/app/ticket/223396038
CUSTOMER2026-07-15 13:31:18路 email/email
The items were all returned in their original packaging - with barcodes - mailed - as per you instructions at the END OF MAY.
What do YOU show was returned?
AGENT2026-07-19 03:37:06路 email/helpdesk
Dear Patricia,
Thank you for your message and for your confirmation.
No worries, your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete.
If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help!
Wishing you a wonderful day!
Kindest,
Denise xx
AGENT2026-07-19 03:37:28路 email/helpdeskINTERNAL
FP 2333689NA AAB9032927631 ; W/ SA assistance
CUSTOMER2026-07-19 04:17:13路 email/email
For how much.
What items do you show were returned.
AGENT2026-07-22 05:35:21路 email/helpdesk
Hi Patricia,
Thank you so much for your patience, your refund has been processed last July 19, 2026. For your reference, please see the details below:
Order #2333689NA
Transaction ID: 24811845
Amount: $680.32
It may take between 5-10 business days for the refund to reflect.
Please contact your payment provider for further assistance and you may provide them with the transaction ID/Code.
We hope this clarifies and we truly appreciate your patience!
Kindest,
Kyla
CUSTOMER2026-07-22 13:19:45路 email/email
How much was the amount of the refund and what items did you show being returned?
AGENT2026-07-26 07:12:10路 email/helpdesk
Hi Patricia,
I have attached a copy of your credit note for reference. We hope this helps.
Feel free to get in touch should you need further assistance. Have a lovely day!
Kindest,
Dy xx
CUSTOMER2026-07-28 22:35:41路 email/email
Worst ever
Took 90 days and about 5 hours of my personal time to get refund for items returned. Will never ever purchase anything from you again based on return and customer service experience.
AGENT2026-07-31 01:36:37路 email/helpdesk
Hi Patricia,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and completely understand your frustration. Waiting 90 days for a refund and having to spend so much of your personal time resolving the issue is far from the experience we want for our customers.
We sincerely apologize for the inconvenience and disappointment this has caused. Your feedback is important to us, and we'll be sharing it with our team as we continue working to improve our return process and customer service.
We understand that this experience has affected your trust in us, and we're genuinely sorry we let you down.
Kindest,
Geelah