11,901 tickets1-100

Re: Is there any way to get new products for damage products?, Never mind ...

Ben Thornton · kathrynjthornton@icloud.com · Gorgias #231435691

closed
Opened
19 Jul 2026, 23:25
Closed
19 Jul 2026, 23:34
Assignee
Kelly - Customer Care
customer carerettrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-19 23:25:01· chat/gorgias_chat
    Is there any way to get new products for damage products?
  2. AI_AGENT2026-07-19 23:25:16· chat/api
    Hi, welcome to TRIANGL! I’m sorry you’re dealing with damaged products. I’m connecting you with our Returns Team now, and they’ll take it from here. Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min. If you can, share your order number. They may ask for a photo or any extra details they need.
  3. CUSTOMER2026-07-19 23:25:27· chat/gorgias_chat
    Never mind
  4. AGENT2026-07-19 23:25:48· chat/helpdesk
    Hi there! I’m Kelly, and I'll be helping you today. :)
  5. AGENT2026-07-19 23:27:15· chat/helpdesk
    I'm really so sorry to hear that you are having issue with the suit. To assist you better, let me forward your concern to the Returns Team to address your concern accordingly. Before I proceed, can I get the order number and could you tell us what happened to your suit?
  6. AGENT2026-07-19 23:29:26· chat/helpdesk
    Checking up on how things are going.
  7. AGENT2026-07-19 23:31:28· chat/helpdesk
    Dropping in to check if you are still connected?
  8. AGENT2026-07-19 23:33:31· chat/helpdesk
    It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
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