Is there any way to get new products for damage products?
AI_AGENT2026-07-19 23:25:16· chat/api
Hi, welcome to TRIANGL! I’m sorry you’re dealing with damaged products. I’m connecting you with our Returns Team now, and they’ll take it from here.
Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min.
If you can, share your order number. They may ask for a photo or any extra details they need.
CUSTOMER2026-07-19 23:25:27· chat/gorgias_chat
Never mind
AGENT2026-07-19 23:25:48· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
AGENT2026-07-19 23:27:15· chat/helpdesk
I'm really so sorry to hear that you are having issue with the suit. To assist you better, let me forward your concern to the Returns Team to address your concern accordingly.
Before I proceed, can I get the order number and could you tell us what happened to your suit?
AGENT2026-07-19 23:29:26· chat/helpdesk
Checking up on how things are going.
AGENT2026-07-19 23:31:28· chat/helpdesk
Dropping in to check if you are still connected?
AGENT2026-07-19 23:33:31· chat/helpdesk
It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
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