3,363 tickets1-100

Re: New customer message on July 21, 2026 at 9:03 am

Morgan Churchill · morganchurchill7@icloud.com · Gorgias #231607054

closed
Opened
21 Jul 2026, 01:03
Closed
31 Jul 2026, 13:41
Assignee
Reena - Returns Team
or_dispatch noteordersreturnsreturns_approvedreturns_fp on-holdreturns_follow-uptrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-21 01:03:51· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Morgan Lastname: Churchill Email: morganchurchill7@icloud.com Phone: 5125712871 Ordernumber: 2375569NA Body: Hi there! My sister placed this order under the email samantha.churchill8@icloud.com and we had been discussing returning the Silver Sparkle Swimsuit and I was given the return authorization number (RA) 2375569NARF. I was told to include the dispatch note but I was not given one and can't find somewhere to get one from. Additionally, is the returns tag the tag that comes on the swimsuit? Thank you so much for the help, Morgan Churchill ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-07-21 10:27:58· email/helpdeskINTERNAL
    Order# 2375569NA - dispatch note request
  3. AGENT2026-07-21 12:08:27· email/helpdesk
    Dear Morgan, Thank you for reaching out to us. As requested, I have attached your dispatch note for Order #2375569NA. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx
  4. CUSTOMER2026-07-22 05:24:53· email/email
    Hi again! You mentioned you included the dispatch note but I cannot find it in this email. What should it look like? Also is the returns tag just the tag that comes on the swimsuit?
  5. AGENT2026-07-22 05:46:27· email/helpdesk
    Dear Morgan, Thank you for reaching out to us. We're sorry for the confusion caused. I've attached a copy of the Dispatch Note to this email for your convenience. Please complete the dispatch note and include it inside your return parcel along with the item(s) you're returning. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x
  6. CUSTOMER2026-07-22 17:31:53· email/email
    Thank you! Here is proof of shipment!
  7. AGENT2026-07-27 03:53:43· email/helpdesk
    Hi Morgan, Thanks for getting back to us and sending your tracking information through! We’ll be keeping an eye on your return and will process your refund as soon as the items are received and confirmed at our warehouse. In the meantime, please feel free to get in touch should you need further assistance. Have a lovely day! Kindest, Reena
  8. AGENT2026-07-27 03:53:47· email/helpdeskINTERNAL
    ON HOLD 2375569NA / 2375569NARF SD 07/22/2026 / TN 1ZHF90840373581314
  9. AGENT2026-07-31 13:41:22· email/helpdeskINTERNAL
    #2375569NA 2375569NARF 7/28/2026 #2375569NA 2375569NARF SAM CHURCHILL MINSILFBBOTS 1 UPS1ZHF90840373581314 351380 7/31/2026 7/28/2026 #2375569NA 2375569NARF SAM CHURCHILL MINSILTOPSP 1 UPS1ZHF90840373581314 351381 7/31/2026
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