Re: New customer message on July 24, 2026 at 3:42 am

#2380847NA RTS 489868616878 Delivered Friday, 17/07/2026 at 10:50 Signed for by: A.Andres

Dear Max, Thank you for your email. I'm so sorry to hear about your experience with FedEx. I completely understand how frustrating it must have been. For our customers’ protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, I completely understand how this may have been easy to miss. Upon checking, your parcel is unfortunately successfully returned to us following multiple unsuccessful delivery attempts. As it has already entered the return process, we're no longer able to reroute it or update the delivery address with FedEx. Under our standard policy, once a returned parcel is received back at our warehouse, we process a refund for the item value, less a USD 20 administration fee. However, we'd really love the opportunity to turn this experience around for you. Instead of processing a refund, we'd be more than happy to reprocess your order at no additional cost. Would you like us to ship it to the same address, or would you prefer an alternative address where someone will be available to receive and sign for the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. Please let us know how you'd like to proceed, and we'll be happy to assist. Kindest, Bernadette x

Dear Max, Thank you for reaching out. I understand you're eager to receive your new tracking number. At the moment, we haven't been able to reprocess your replacement order because we're still waiting for your response to our previous email regarding the shipping details. Could you please let us know if you would like the replacement shipped to the same shipping address, or if you would prefer to use an alternate address? Additionally, please let us know your delivery preference: Signature Required upon delivery, or No Signature Required. Please note that the final approval of the signature option is subject to FedEx's policies. If you choose No Signature Required and FedEx approves the request, both Triangl and FedEx cannot be held liable for any loss or theft after the package has been delivered. As soon as we receive your confirmation, we'll reprocess your replacement order right away. Once it has been shipped, we'll send you the new tracking number as soon as it becomes available. We appreciate your prompt response and look forward to hearing from you. Kindest, Bernadette x

Dear Max, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2399024NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. We’ll let the courier know you’ve authorized delivery without a signature. Please keep in mind that once a parcel is authorized to be left unattended, neither TRIANGL nor FedEx can be held responsible for any loss or theft. Also, please note that this request still requires approval from the local FedEx team based on their safety guidelines and protocols. We appreciate your understanding. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x