31,919 tickets1-100

Re: New customer message on July 9, 2026 at 10:11 am

Shealeen Montgomery 路 shealeenr@gmail.com 路 Gorgias #229885648

closed
Opened
9 Jul 2026, 02:11
Closed
15 Jul 2026, 18:23
Assignee
Jesselle - Orders
CSAT
1/5
or_delayed deliveryor_pending concernsor_undeliverableorderstrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-09 02:11:24路 email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Shealeen Lastname: Montgomery Email: shealeenr@gmail.com Phone: 18506913497 Ordernumber: 2364823NA Body: Don't have my package yet. It's been over 2 weeks since and its still at fedex. I was supposed to get it on the 22nd. The tracking is 529136072061. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-07-09 05:53:41路 email/helpdesk
    Dear Shealeen, Thank you for your recent purchase. We鈥檙e very sorry for the delay in receiving your order. We鈥檝e contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Katrina x
  3. AGENT2026-07-09 05:55:33路 email/helpdesk
    Hi Shealeen, We have an update concerning your Triangl purchase. Your parcel is at the FedEx location in PANAMA CITY, FL. However, we鈥檝e been informed that your shipping address is incomplete / incorrect. Kindly fill out the format below and also include your alternative contact number as well. NAME: SHIPPING ADDRESS: CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: Please reply as soon as possible so we can arrange the redelivery. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Katrina x
  4. CUSTOMER2026-07-15 17:38:50路 email/email
    Hi, I went to the local FedEx where the package is at and it is there, but they will not give it to me because they said that you guys need to contact them and pay accustoms bill? I've already reached out to you guys and you guys said that you were going to take care of it. There is a case open for this because I've been trying to get my package for over two weeks but FedEx is now telling me that you guys are the ones that need to reach out to them.
  5. AGENT2026-07-15 18:21:16路 email/helpdesk
    Hi Shealeen, Thank you for letting us know, and we're sorry to hear about the inconvenience you've experienced. We appreciate you informing us of what FedEx advised. We'll reach out to FedEx directly and coordinate this with them to clarify the customs bill and determine what is needed to help resolve the issue. As soon as we receive an update from FedEx, we'll let you know right away. Thank you for your patience and understanding. We'll continue to work on this and keep you informed. Kindest, Jesselle
  6. AGENT2026-07-15 18:23:02路 email/helpdeskINTERNAL
    Please check with FedEx on July 18 and update CX. Thankyou. x #2364823NA| 529136072061 Asking for Customs bill or Tax bills Request #SFC39946998 created.
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