You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Shealeen
Lastname:
Montgomery
Email:
shealeenr@gmail.com
Phone:
18506913497
Ordernumber:
2364823NA
Body:
Don't have my package yet. It's been over 2 weeks since
and its still at fedex. I was supposed to get it on the 22nd. The
tracking is 529136072061.
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AGENT2026-07-09 05:53:41· email/helpdesk
Dear Shealeen,
Thank you for your recent purchase.
We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Katrina x
AGENT2026-07-09 05:55:33· email/helpdesk
Hi Shealeen,
We have an update concerning your Triangl purchase.
Your parcel is at the FedEx location in PANAMA CITY, FL. However, we’ve been informed that your shipping address is incomplete / incorrect. Kindly fill out the format below and also include your alternative contact number as well.
NAME:
SHIPPING ADDRESS:
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
EMAIL:
Please reply as soon as possible so we can arrange the redelivery. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
Kindest,
Katrina x
CUSTOMER2026-07-15 17:38:50· email/email
Hi, I went to the local FedEx where the package is at and it is there, but they will not give it to me because they said that you guys need to contact them and pay accustoms bill? I've already reached out to you guys and you guys said that you were going to take care of it. There is a case open for this because I've been trying to get my package for over two weeks but FedEx is now telling me that you guys are the ones that need to reach out to them.
AGENT2026-07-15 18:21:16· email/helpdesk
Hi Shealeen,
Thank you for letting us know, and we're sorry to hear about the inconvenience you've experienced.
We appreciate you informing us of what FedEx advised. We'll reach out to FedEx directly and coordinate this with them to clarify the customs bill and determine what is needed to help resolve the issue.
As soon as we receive an update from FedEx, we'll let you know right away.
Thank you for your patience and understanding. We'll continue to work on this and keep you informed.
Kindest,
Jesselle
AGENT2026-07-15 18:23:02· email/helpdeskINTERNAL
Please check with FedEx on July 18 and update CX. Thankyou. x
#2364823NA| 529136072061
Asking for Customs bill or Tax bills
Request #SFC39946998 created.
Replies are sent through Open Doors, so they stay on the customer record.