Re: Order #2374944NA

Dear Holland, Thank you for reaching out! We truly appreciate hearing from you and value your feedback. We’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Crystel

PENDING APPROVAL 2374944NA

Hi Holland, We apologize for the delay in our response and appreciate your patience. Thank you for your understanding, and we're sorry for any inconvenience this may have caused. Your return has been accepted. Please find your return instructions below. Send the 6 full sets and bags/pouches in their original plastic packaging. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Order #2374944NA Items Approved for Refund: VINCA - MATO Red Triangle Bikini Top S and Bottom S / Tie-side / Cheeky VINCA - LOKO Sparkle Triangle Bikini Top S and Bottom S / Tie-side / Cheeky VINCA - JOLY Blue Terry Towelling Triangle Bikini Top S and Bottom S/ Tie-side / Cheeky Return Authorization (RA) Number: 2374944NARF ⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻ Order #2379342NA Items Approved for Refund: MAIA - PINK PUNCH SPARKLE Crop Bikini Top S+ and Bottom S / Standard / Cheekiest SOFI - AZURE SPARKLE Halter Bikini Top XS and Bottom S / Tie-side / Cheekiest JARA - PINK PUNCH SPARKLE Balconette Bikini Top S and Bottom S / Tie-side / Cheekiest Return Authorization (RA) Number: 2379342NARF ⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

REFUND #2374944NA 2374944NARF REFUND #2379342NA 2379342NARF

Dear Holland, Thank you for your message. We appreciate you providing us with a proof for your return. We'll keep an eye on it, and process your requests once we receive the items back in our warehouse. You may send us a copy of the postage receipt for reference, and we'd be glad to monitor the shipment. In the meantime, if you have other concerns, please don't hesitate to let us know and we're here to help. Wishing you a wonderful day! Kindest, Elaine xx