Re: Order #2383523NA

Dear Tess, Thank you for getting in touch, we have received your Exchange Request #5B74412957278. We are eager to assist but unfortunately, the sizes you have selected are almost out of stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2383523NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / #2383523NA / 5B74412957278 / AOOS VINPOMTOPXL 8 / SOFPAD2TOPXL 15 / TIEPOMBBOTL 13

Hi Tess, Thank you for sharing your new Order #2390530NA. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. Your return for Order #2383523NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - POMEGRANATE - Top / L :: Bottom / L / Standard / Normal SOFI - PADDLE POP OMBRE - Top / L :: Bottom / M / Tie-side / Cheeky (Send the 2 full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 5B74412957278 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka

RF & REP: 2383523NA / 5B74412957278

RF & REP 2383523NA / 5B74412957278 RT https://triangl.gorgias.com/app/ticket/232357739

FA issue addressed in https://triangl.gorgias.com/app/ticket/232357739

FP: 2383523NA / 5B74412957278 7/27/2026 #2383523NA N/A CHRISTINE CORRIGAN SOFPAD2TOPL 1 UPS1ZR0469X0367092653 350744 7/29/2026 7/27/2026 #2383523NA N/A CHRISTINE CORRIGAN TIEPAD2BBOTM 1 UPS1ZR0469X0367092653 350745 7/29/2026 7/27/2026 #2383523NA N/A CHRISTINE CORRIGAN STAPOMABOTL 1 UPS1ZR0469X0367092653 350746 7/29/2026 7/27/2026 #2383523NA N/A CHRISTINE CORRIGAN VINPOMTOPL 1 UPS1ZR0469X0367092653 350747 7/29/2026