CUSTOMER2026-07-14 14:46:48· chat/gorgias_chat
Speak to a representative
AI_AGENT2026-07-14 14:47:08· chat/api
Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. You should hear back in about 1 min.
AGENT2026-07-14 14:47:35· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-07-14 14:47:46· chat/helpdesk
How may I assist you?
CUSTOMER2026-07-14 14:48:21· chat/gorgias_chat
Hi Janis, I am reaching out to you regarding order number 2377245NA
CUSTOMER2026-07-14 14:48:46· chat/gorgias_chat
I attempted to initiate an exchange and have not been provided an update with the shipping process
AGENT2026-07-14 14:49:08· chat/helpdesk
I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the request ID number (if requested through the website) and your email address, please?
CUSTOMER2026-07-14 14:50:21· chat/gorgias_chat
E05A0E2957659
CUSTOMER2026-07-14 14:50:34· chat/gorgias_chat
ajz0600@gmail.com
AGENT2026-07-14 14:50:50· chat/helpdesk
Thanks for the details.
No worries, I've marked this as urgent and passed all the details along to our Returns Team for priority review. You can expect an update from them within the next few hours.
CUSTOMER2026-07-14 14:51:39· chat/gorgias_chat
thank you so much!
AGENT2026-07-14 14:52:00· chat/helpdesk
You are very much welcome!:) Would there be anything else that I can help you with for today?
CUSTOMER2026-07-14 14:52:19· chat/gorgias_chat
That's all I needed! ENjy your day!
CUSTOMER2026-07-14 14:52:22· chat/gorgias_chat
Enjoy!
AGENT2026-07-14 14:52:31· chat/helpdesk
Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx
AGENT2026-07-14 14:52:39· chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/229478718