3,363 tickets1-100

Re: Return order

Audrey brua · audreybrua36@gmail.com · Gorgias #231609921

closed
Opened
21 Jul 2026, 02:06
Closed
1 Aug 2026, 05:55
Assignee
Denise - Returns Team
returnsreturns_clarificationreturns_snooze_48hrstrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-21 02:06:52· email/email
    hi! I'd like to exchange my order for a size xs. I just bought the wrong size and want a return label. Can it just be exchanged for a size xs in both top and bottom? Thank you :)
  2. CUSTOMER2026-07-21 02:07:42· email/email
    My order # 2393183NA. I want the same exact bikini just a size extra small!
  3. AGENT2026-07-23 05:28:51· email/helpdesk
    Hi Audrey, We're so sorry for the delayed response, and thank you for your patience. We understand that you’d like to exchange your bikini for the same style in Size XS for both the top and bottom. Upon checking your order, it has already been shipped and unfortunately, we’re unable to make changes to the order or arrange an exchange while the package is still on its way. We highly suggest that we wait for the item to be received and check if the order fits. If you still decide to return the items, email us back within 14 days from the date of delivery. You may check more on our Returns Policy (Refunds & Exchanges) here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions In the meantime, please let us know if we can help you with anything else. Thank you for your understanding, and we hope your order arrives soon! Kindest, Geelah
  4. AGENT2026-07-23 05:30:03· email/helpdesk
    Hi Audrey, We're so sorry for the delayed response, and thank you for your patience. We understand that you’d like to exchange your bikini for the same style in Size XS for both the top and bottom. Upon checking your order, it has already been shipped and unfortunately, we’re unable to make changes to the order or arrange an exchange while the package is still on its way. We highly suggest that we wait for the item to be received and check if the order fits. If you still decide to return the items, email us back within 14 days from the date of delivery. You may check more on our Returns Policy (Refunds & Exchanges) here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Please also be advised that we do not provide return labels. The shipping cost incurred for returning item/s to Triangl for both exchanges and refunds is neither covered nor reimbursed by us. We recommend using the cheapest registered/trackable mailing service that's most affordable for you as we cannot be held liable for any loss and please make sure to keep a record of the tracking details. In the meantime, please let us know if we can help you with anything else. Thank you for your understanding, and we hope your order arrives soon! Kindest, Geelah
  5. AGENT2026-07-30 05:52:45· email/helpdesk
    Dear Audrey, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding 2393183NA and wanted to please remind you that we’re awaiting your response to proceed further. For your reference: Geelah - Returns Team 07/23/2026 Hi Audrey, We're so sorry for the delayed response, and thank you for your patience. We understand that you’d like to exchange your bikini for the same style in Size XS for both the top and bottom. Upon checking your order, it has already been shipped and unfortunately, we’re unable to make changes to the order or arrange an exchange while the package is still on its way. We highly suggest that we wait for the item to be received and check if the order fits. If you still decide to return the items, email us back within 14 days from the date of delivery. You may check more on our Returns Policy (Refunds & Exchanges) here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Please also be advised that we do not provide return labels. The shipping cost incurred for returning item/s to Triangl for both exchanges and refunds is neither covered nor reimbursed by us. We recommend using the cheapest registered/trackable mailing service that's most affordable for you as we cannot be held liable for any loss and please make sure to keep a record of the tracking details. In the meantime, please let us know if we can help you with anything else. Thank you for your understanding, and we hope your order arrives soon! Kindest, Geelah **end of email** Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Denise xx
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