hello, I am contacting you because I purchased your green towel bikini in March and I've worn it about three times and loved it. This past time I wore it. I rinsed it out and left it to dry and the bottoms were fine, but the top became very discolored. Is there anything that you can do for me? If so, please get back to me. these are my favorite swimsuits, but I'm disappointed that it is no longer in good condition.
CUSTOMER2026-07-06 16:31:00· email/email
Are Triangl able to do anything? This is one of my favorite suits, and I am very disappointed with it becoming discolored. I have been purchasing suits from Triangl for 3 years now and this has never happened so you understand why I am upset. I hope you can help. Thankyou!
AGENT2026-07-07 10:04:06· email/helpdesk
Dear Stella,
Thank you for your messages.
We apologize for the delay in getting back to you. We're so sorry to hear this happened to your bikini, and we understand how disappointing it must be.
We'd be happy to look into this for you. Can you please share the following details:
Order Number
Full name on order
Email Address used to place the order
Shipping or Billing Address on order
Phone Number on order
Style Name + Sizes
From there, we will assess and check on your concern. If we can assist you with other things, please let us know and we're here to help.
We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-07-07 10:04:22· email/helpdeskINTERNAL
FOR ID CHECKING
RT https://triangl.gorgias.com/app/ticket/225906330
AGENT2026-07-14 10:23:34· email/helpdesk
Dear Stella,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the details of the concerned order and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Crystel
Replies are sent through Open Doors, so they stay on the customer record.