31,919 tickets1-100

Re: Triangl Order #2380346NA

Sonia Delgado 路 sdelgado4@me.com 路 Gorgias #230823809

closed
Opened
15 Jul 2026, 13:14
Closed
23 Jul 2026, 07:52
Assignee
Joanna - Returns Team
returnsreturns_mgtreturns_tier 2trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-07-15 13:14:26路 email/helpdesk
    Dear Sonia, We have received your Refund Request for Order #2380346NA As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Crystel
  2. AGENT2026-07-15 13:14:55路 email/helpdeskINTERNAL
    T2 CLARIFICATION #2380346NA / CF49FB2958398
  3. CUSTOMER2026-07-16 20:31:39路 email/email
    Best Regards, 786 300 8065 Ph. 305 400 0296 Fx.
  4. CUSTOMER2026-07-19 03:18:55路 email/email
    I sent the pics but have not heard anything back from you How is the return request status?
  5. CUSTOMER2026-07-21 12:04:38路 email/email
    I sent the pictures a week ago with out a reply Please advise
  6. AGENT2026-07-22 03:01:34路 email/helpdesk
    Hi Sonia, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for those photos. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. You may choose an alternative style at the same price ($119) as your original order available on our website. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom style + coverage if applicable) of styles currently online, and we will check availability to send. If you need an updated address , feel free to let us know, and we'll be happy to adjust. We look forward to your confirmation. Again, we apologize for the inconvenience. Kindest, Joanna
  7. AGENT2026-07-22 03:01:51路 email/helpdeskINTERNAL
    #2380346NA, NON CX FA EX, within 14 days archived CF49FB2958398
  8. CUSTOMER2026-07-22 09:48:54路 email/email
    Thank you so much as I expressed before I bought it for an special occasion and could not wear it so my intention is to return it and get a full Refund
  9. AGENT2026-07-23 07:52:04路 email/helpdesk
    Hi Sonia, Thank you for getting back to us. We are sorry to hear this and have filed a request for your faulty item/s to be refunded. A credit will automatically be applied to the original payment method and a notification email will be sent once processed. In regards to the faulty items, no need to send them back. Your RA number for the refund is: CF49FB2958398 Kindest, Joanna
  10. AGENT2026-07-23 07:57:40路 email/helpdeskINTERNAL
    NON-CX FAULTY RF #2380346NA CF49FB2958398
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